SSC Performance Lead

Key Responsibilities

• You will develop, track, and present Shared Services KPIs/Metrics, providing insights and recommendations to leadership to drive performance improvements.
• You will supervise and execute the smooth transition of work coming into the SSC, ensuring minimal disruption to both internal and external stakeholders.
• You will work with the COE team to analyze current processes, identify opportunities for improvement, and implement strategic solutions to increase efficiency and productivity within the SSC.
• You will collaborate with other departments/units to build relationships, align objectives, and ensure a seamless flow of information and processes.
• You will work with Finance Training Academy to ensure successful implementations of training programs into SSC Operations, flagging any additional curriculum needs.
• You will guide and mentor team members, encouraging continuous learning and improvement.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum 7 years of relevant experience in a shared services or business process outsourcing environment, with experience managing workforce planning, KPI reporting, and transitioning processes.
• Proficiency in using Oracle ERP/ERM systems and Power BI financial software.

Benefits

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life’s challenges.
• Balancing personal commitments and life’s demands are made easier with our FlexWork arrangements such as differentiated hours