Deputy Chief of Staff – Shared Services

Key Responsibilities

• Supervises the work of executive level staff; ensures that assigned operations and activities comply with organizational goals and objectives; and directs actions and results of departments and maintains controlling budget authority.
• Defines and implements internal policy priorities for the municipality. Leads team that researches, analyzes data and provides recommendations on city-wide operational initiatives. Develops and maintain relationships with key stakeholders, including employees, relevant agency partners and elected officials.
• Identifies and integrates organizational goals and strategies based on community input, operational needs and the city’s vision. Ensures alignment within the shared services team and across the organization.
• Collaborates and coordinates with external partners, such as agency partners to address organizational needs. Represents the City of Boise in meetings, conferences and public forums, fostering positive relationships with partners to enhance community impact.
• Establishes performance metrics and benchmarks for city-wide operational priority areas. Monitors progress and evaluates the effectiveness of policies and programs, identifying areas for improvement. Recommends adjustments to achieve desired outcomes. Collaborating with department leadership and staff to implement changes for enhanced performance.
• Provides oversight for multiple city functions, including the Finance Department, ensuring business needs and operational plans are supported with budget and finance functions and that municipality is in compliance with regulations; the Human Resources Department, ensuring efficient and effective administrative processes, including implementation of employee policies & regulations and people management functions; the Information Technology Department, ensuring the technology environment is stable and secure, and that information/data is properly managed and available; and the Department of Organizational Effectiveness, using strategic planning, portfolio management, project delivery, business process design, data analytics and change management to advance city-wide operational improvements.
• Performs other duties as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

Qualification & Requirements

Required Knowledge, Experience, And Training

Bachelor’s degree in public or business administration, political science, or a closely related field and ten years of progressively responsible executive-level management and/or administrative experience involving planning, organization, and execution of a variety of work programs, or an equivalent combination of education, training, and experience.

Knowledge of:

• principles and practices of managing mid-to-large-size organizations
• financial management, public administration, effective management, and supervision
• methods and techniques for maintaining effective relations among elected officials
• city government organization
• relevant local and state laws, regulations, and policies that affect program development and implementation
• computer usage, including related software

Ability to:

• plan and direct the operations and activities of the city
• problem solve and work in a fast-paced, evolving environment; identify and utilize appropriate data and analytics to guide decision-making; display strong organizational and time management skills
• prioritize and manage several projects simultaneously
• understand, interpret, explain and apply city, state and federal policy, laws and regulations applicable to areas of responsibility
• exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues
• establish and maintain highly effective working relationships
• communicate effectively in the English language at a level necessary for efficient job performance
• perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

• Master’s degree in public or business administration, political science or a closely related field.
• Ten years of experience in executive management and administration in a large municipal government or similar public agency setting including at least eight years managing through subordinate managers.
• Experience utilizing benchmarking techniques and performance-management systems.

Licensing And Other Requirements

• Valid state-issued driver’s license.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid paternity leave
• Paid maternity leave
• Pension plan
• Tuition assistance
• Disability insurance