Senior Manager, Payroll
Live Nation Entertainment
United States, Texas, Houston
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Salary
$127,000 Per Year
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Hybrid
Functions
Customer Service
Finance
HR
Reports to
Payroll Director
Level
N-3
Travel Max:
10%
Posting Date
01-15-2025
Description
Reporting to the Payroll Director within Shared Services, the Payroll Manager oversees the execution of multi-state U.S. and multi-province Canadian payroll functions within Live Nation. The manager oversees a staff of 24 direct and indirect reports, ensuring payroll delivery on a weekly basis with superior customer service in a high-volume environment.
Key Responsibilities
- Oversee accurate and timely processing of biweekly, weekly and semi-monthly payrolls that include salaried, hourly, tipped, seasonal and union employees in multiple states in the U.S. and Canada.
- Lead, mentor and professionally develop payroll team members toward the achievement of department, company and personal goals.
- Strong performance management background, engaging and comfortable addressing employee performance and goal setting.
- Strong communication with team to maintain team unity and camaraderie.
- Create and/or process reports to support executive and local management, Human Resources, Benefits, Risk Management and others as needed.
- Acts as a payroll representative to service providers working with the Payroll office.
- Strong understanding and adherence to internal controls and SOX compliance procedures.
- Able to apply controls for development of processes and procedures of the department.
- Communicate and resolve issues for Human Resources, Accounting and other departments as needed.
- Understanding of Change Management best practices in order to communicate and deliver change to continuously improve departmental deliverables.
- Maintain high levels of Customer Service including response and resolution, as well as develop processes to improve quality of customer service delivered by the department.
- Maintains high degree of confidentiality and security of payroll information and data files
- Consistently evaluate payroll processes and engage the team to develop and implement improvements on a continuous basis
- Manage and ensure timely payroll turnaround times for responses, pay corrections, and reporting
- Special projects as needed.
- Minimal travel may be required
Qualification & Requirements
- Bachelor’s degree in Business or related field preferred
- Minimum of 7 years payroll experience and 3 years recent experience as a Payroll Manager in high volume environment
- CPP certification required
- Knowledge of payroll systems and report writing experience
- Knowledge of federal, state and local wage and hour laws, garnishments, payroll tax and regulatory reporting
- Excellent customer service skills
- Hands on and willing to step into processes and identify issues or areas for improvement.
- Experience with time keeping, POS and other payroll related systems.
- Experience with high volume (10,000 plus employees) payroll department.
- Experience in a public traded company
- Multi-state experience that includes California required. Canadian payroll experience preferred.
- Able to operate within a flexible environment, where ambiguity requires interpretation.
- Strong communicator, understanding when best to lead and when to follow.
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Strong in Microsoft Office Suite.
Benefits
- HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
- WEALTH: 401(k) program with company match, Stock Program
- FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company Profile
Live Nation Entertainment
Industry
Entertainment Providers
Revenue
$21.2B
Employees
12,800
Fortune 500 Rank
#248
Global 500 Rank
NA
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