JanusHire

Pipeline – Dir, Sales Operations Mgmt

Pipeline – Dir, Sales Operations Mgmt
ServiceNow

APAC/Oceania, India, Hyderabad

Apply Now

Oops! You need to have an account to use this feature

Sign up to access features including all filters, job matching, dashboard, apply service, etc.

Start free trial
Compatibility Score

Compatibility Score / Job Matching

This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.

Access to this feature requires signing up.

N/A
Salary

$147,000 - $225,000 Per Year

Rank

Director

Responsibility

Functional Tower Lead

Scope

Global

Workplace

100% in office

Functions

Customer Service

Finance

HR

Marketing

Supply Chain

Reports to
Level

N-2

Travel Max:

0%

Posting Date

01-15-2025

Description

Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams.

Pipeline – Dir, Sales Operations Mgmt

Key Responsibilities

  • Lead and drive operational aspects of the Quoting team focussing on seamless workflow management, documentation management, escalation management and stakeholder engagement.
  • Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
  • Work closely with the broader sales/sales Operation’s leadership team and other ecosystem leadership to ensure alignment of strategies, objective and activities.
  • Ensure best practice implementation and operational excellence across entire quoting organization in shared Services.
  • Focus on scaling the shared services Quoting volumes consistently with a clear resiliency plan to provide round the clock support (24*5 & 24*7)
  • People development – Drive clear progression and succession plan for your managers and teams.
  • Improve the business processes for each department through analysis and collaboration
  • Establishing and implementing qualitative and quantitative metrics for measuring operational efficiency
  • Creating a safe environment for employees to perform their tasks
  • Supporting the Talent and HRBP teams in hiring employees to perform operational tasks
  • Overseeing and managing the performance of the operations team through training and appraisals

Qualification & Requirements

  • 15+ years relevant work experience; prior experience in operational roles, including Quoting Operations, Order Management, Deal Desk Operations and Sales Operations.
  • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.) Ability to get your hands into the process and work through the specifics as needed.
  • Superb leadership and influencing skills; ability to work collaboratively and cross-functionally with various ecosystem teams
  • Excellent people management skills and experience; ability to build strong, diverse, high performing teams
  • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
  • Sharp business judgment, ability to see “big picture” and to prioritize
  • Executive presence, strong verbal and written communication
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
  • Proven experience as Head of Operations or equivalent position
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • Knowledge of industry’s legal rules and guidelines
  • Working knowledge of data analysis and performance/operation metrics

Benefits

  • Insurance, Health & Wellness
  • Financial & Retirement
  • Family & Parenting
  • Vacation & Time Off
  • Other Perks & Discounts…

Company Profile

ServiceNow
Industry

Software Development

Revenue

$7.25B

Employees

20,433

Fortune 500 Rank

#499

Global 500 Rank

NA

View Company Profile

Application can only be submitted by logging into your Glassdoor Account

Note: This type of application does not reduce the Apply Credits included in your Subscription.