VP of Back Office

Key Responsibilities

Strategic Leadership:

• Develop and execute the vision, strategy, and roadmap for back-office and shared services to support organizational growth and operational efficiency.
• Align shared services with the company’s overall business objectives and ensure seamless integration with other departments.
• Identify opportunities to centralize, standardize, and automate processes to improve scalability and reduce costs.

Operational Management:

• Oversee the delivery of high-quality shared services, including internal audit, HR (recruitment, onboarding, benefits), IT support, procurement, facilities management, and administrative services.
• Ensure service level agreements (SLAs) are met or exceeded, and continuously monitor performance metrics to drive improvement.
• Manage vendor relationships and third-party service providers to ensure cost-effective and reliable service delivery.

Process Optimization:

• Lead process improvement initiatives to streamline workflows, eliminate redundancies, and enhance productivity.
• Implement best practices and leverage technology (e.g., ERP systems, automation tools) to improve efficiency and accuracy.
• Foster a culture of innovation and continuous improvement within the shared services team.

Budget Management & Reporting:

• Develop and manage the budget for shared services, ensuring cost-effectiveness and ROI.
• Monitor and control expenses, identifying opportunities for cost savings without compromising service quality.
• Provide regular reporting and analysis to senior leadership.

Team Leadership:

• Build, lead, and mentor a high-performing shared services team, fostering a collaborative and results-driven culture.
• Set clear goals and performance expectations, and provide regular feedback and development opportunities.
• Promote cross-functional collaboration and ensure effective communication across departments.

Compliance & Risk Management:

• Ensure all back-office and shared services operations comply with regulatory requirements, company policies, and industry standards.
• Identify and mitigate risks related to data security, financial controls, and operational processes.
• Maintain robust documentation and audit trails to support compliance efforts.

Stakeholder Engagement:

• Act as a trusted advisor to senior leadership, providing insights and recommendations on shared services strategy and operations.
• Collaborate with department heads to understand their needs and ensure shared services meet their requirements.
• Communicate the value of shared services to the organization and promote a customer-centric mindset.

Qualification & Requirements

• Bachelor’s degree in Business Administration, HR, IT, Finance, Operations Management, or a related field; MBA or advanced degree preferred.
• 10+ years of experience in shared services, back-office operations, or a related field, with at least 5 years in a leadership role.
• Proven track record of driving process improvement, cost reduction, and operational excellence.
• Strong financial acumen and experience managing budgets and P&L.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in ERP systems (e.g., SAP, Oracle) and process automation tools.
• Knowledge of regulatory requirements and compliance standards relevant to shared services.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.

Key Competencies:

• Strategic thinking and business acumen.
• Change management and transformation leadership.
• Customer focus and service orientation.
• Team building and talent development.
• Process optimization and innovation.
• Stakeholder management and collaboration.

Benefits

• Health insurance