Senior Manager, Perform CoE

Key Responsibilities

• Form close working partnerships with team leads / supervisors across the in-scope population for the initiatives
• Train and coach assigned team managers on the strategic programs’ learning content, including in weekly classroom – based training sessions
• Analyse, explain and maintain the accuracy of performance data for assigned teams using program tooling and methodologies
• Support and coordinate desk side observations with team members to document process, people and performance opportunities
• Facilitate daily team ‘huddles’, ensuring teams follow best practices; also responsible for articulating the key metrics, deviations and ways of correcting the deviations
• Hold coaching 1:1 with Team managers to discuss performance data insights, arising opportunities and challenges
• Sustain and champion the program methodology after deployment, by checking and challenging efficiency plans and acting as an SME in future cohorts
• Enable a culture of high performance that is highly collaborative and focused on continuous learning & improvement.
• Apply your strengths in coaching, mentoring, advising, designing solutions through thought leadership across key organizational agility enablers

Strategy

Qualification & Requirements

• Looking for a candidate with 7+ years of relevant experience in strategy consulting / Change Management/ Operational Excellence/ Process improvement/ Workspace consulting / Workforce Management
• Banking / Global Business Services domain knowledge and experience is good to have but not a necessity
• Experience of running and managing similar initiatives
• A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment
• Strong data analysis and interpretation skills – can spot trends and patterns in data to identify opportunities for productivity improvements
• Experience using data visualization tools such as PowerBI and able to fluently communicate key data insights
• Strong workshop planning and facilitation skills
• Mature critical thinking and problem solving skills to find creative solutions to improve productivity within teams
• Proficiency with Microsoft PowerPoint and Excel
• Strong stakeholder management with the ability to effectively playback results, progress and blockers to key program stakeholders
• Strong agility in adapting to fast paced environments and capable of changing approach based on specific requirements

Benefits

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.