Senior Manager Global Business Services

Key Responsibilities

Strategic Leadership:

• Provide unified leadership and functional oversight across critical business functions, including Quote, Product Data and Supplier Ops.
• Collaborate closely with global stakeholders to align operational goals with organizational objectives.

Transformation & Transition Management:

• Lead global transformation initiatives, managing the integration of new processes, tools, and functions into the GBS framework.
• Serve as the single point of contact for transitions, ensuring seamless collaboration with US and regional teams.
• Develop and execute robust transition plans to ensure smooth onboarding of new functions and processes.

Operational Excellence:

• Streamline operations across business support functions to improve SLAs, reduce turnaround times, and enhance productivity.
• Design scalable processes to accommodate growing business demands and expansion initiatives.

Automation & Innovation:

• Identify and drive automation opportunities to optimize workflows and improve cost efficiency.
• Work closely in partnership with Technology leaders to foster collaboration and ensure successful implementation of tools and technologies in the roadmap for GBS.
• Leverage digital tools and technologies to transform and modernize business operations.

Training & Upskilling:

• Develop and manage comprehensive training programs, including onboarding new processes, refresher sessions for ongoing operations, and upskilling teams on emerging technologies.
• Ensure the GCC achieves autonomous handling of complex operations through targeted skill development.

Change Management:

• Lead change management efforts during transitions, ensuring minimal disruption to operations and maintaining business continuity.
• Communicate effectively with stakeholders to drive alignment and smooth adaptation to new initiatives.

Qualification & Requirements

• Bachelor’s degree in business administration, Operations Management, or related fields (Master’s preferred).
• 12+ years of experience in Global Business Services, with at least 5 years in a leadership role.
• Proven track record of leading transitions, managing global transformation projects, and implementing process improvements.
• Strong experience in training and upskilling teams, with a focus on digital tools and automation.
• Expertise in operational efficiency, scalability, and cross-functional collaboration.
• Demonstrated ability to manage change effectively and maintain business continuity during complex transitions.

Key Skills:

• Leadership: Ability to lead diverse teams and foster collaboration across functions and regions.
• Transformation Management: Skilled in designing and executing large-scale transformation projects.
• Operational Excellence: Strong analytical and problem-solving skills to enhance efficiency and performance.
• Automation Focus: Knowledge of automation tools and their application in GBS processes.
• Training & Development: Expertise in creating and delivering impactful training programs.
• Stakeholder Management: Strong interpersonal skills to build and maintain relationships with global stakeholders.
• Change Management: Proficient in planning and executing organizational change initiatives.

Benefits

Some of our benefits include: – Unmatched health insurance, including an on-site clinic – Dental, vision, and life insurance – 401k match – Up to $5,000 in sign-on bonuses – Flexible spending account – And more!