Business Operations Manager

Key Responsibilities

• Working with sales and delivery teams to drive forecasts.
• Drive periodical cadences.
• Working with finance, delivery teams and customers as required to ensure timely timesheet approvals and related project documentation to ensure timely billing.
• Proactively identifying risks and putting in mitigation plans.
• Ensuring timely completion of customer onboarding processes.
• Participating in negotiation cycles with customers in association with sales.
• Securing internal exception approvals as required.
• Providing pricing and discounting to sales and solution engineering teams as required.
• Participating in contract discussions and negotiations.
• Reviewing contractual terms and conditions and providing inputs to respective stakeholders for closing contracts.
• Tracking PO’s, milestone billing achievements, PO balances and providing timely reporting to management.
• Tracking collections and ensuring proactive follow ups for timely payments.
• Ensuring timely submission of dashboards and reports to the management on various operational performance metrics including forecast accuracy, realization rates by solutions / geographies, DSO etc.
• Schedule: Day shift

Qualification & Requirements

• The ideal candidate must possess strong organizational and problem-solving skills, excellent communication abilities, deep understanding tech B2B business, and a passion for their work.
• They should also be knowledgeable in pricing and discounting as well as contracting processes.
• They should be able to work independently or as part of a team.

Benefits

No information available.