Operations Director, Corporate Transformation Services (EMEA)

Key Responsibilities

Operational Leadership

• Collaborate with CTS Leaders to define and execute the SBU vision, operational strategy, and growth plans.
• Oversee daily SBU operations across finance, reporting, and business management, ensuring efficiency, alignment with objectives, and cost control.
• Drive the development and implementation of operational policies, processes, and technologies to enhance effectiveness.
• Co-own routine and ad-hoc CTS reporting in partnership with the Head of Finance, including:
  • Annual CTS Business Plan coordination.
  • Presenting clear, actionable insights to leadership.

Strategic Initiatives

• Lead and manage cross-functional projects to drive operational improvements, growth strategies, and infrastructure development.
• Identify areas for enhancement through operational analysis and implement solutions.
• Foster alignment and collaboration between CTS and EMEA shared services (finance, HR, IT) to leverage central resources effectively.

People Development & Talent Strategy

• Partner with the Global People Organisation to develop and execute talent strategies that align with CTS objectives.
• Oversee the full employee lifecycle, including:
  • Recruiting & onboarding plans to attract top talent.
  • Resourcing schedules ensuring individual development needs are balanced with business priorities.
  • Addressing capability gaps through targeted learning and development programs.
  • Embedding Inclusive Diversity principles across the team.
• Own and enhance the CTS people development processes by improving quality, completeness, and follow-through across:
  • Project reviews & engagement feedback.
  • Mid-year and annual performance reviews.
  • Promotion and remuneration processes.
  • 360 feedback and Personal Development Plans.
• Drive initiatives to build a positive and engaged culture, including:
  • Staff communications, team-building activities, and off-site events.
  • Leadership engagement and performance manager effectiveness.
  • Evolving the CTS culture to create a fulfilled, motivated, and high-performing team.

 Quality & Risk Management

• Update and standardize the CTS playbook, embedding best practices across project management and risk processes.
• Introduce formal project reviews for key projects, focusing on project governance and improving the employee experience.
• Champion operational excellence by developing tools, dashboards, and processes that drive consistency and quality.

Qualification & Requirements

Experience & Qualifications

• Extensive experience, ideally within professional services or consulting combined with operational leadership in a corporate environment.
• Proven expertise in strategic planning, operations management, and people leadership.
• Strong understanding of business operations and ability to align talent strategies with organizational goals.
• Experience leading cross-functional teams and driving large-scale change initiatives.
• Excellent communication, interpersonal, and project management skills with the ability to influence and build trusted relationships.
• Demonstrated ability to balance strategic vision with hands-on execution in a fast-paced environment.

Note: This role may require occasional travel to support CTS operations across the EMEA region.

Benefits

• A collaborative and high-performing environment with opportunities to drive real impact in a growing global organization.
• Competitive salary, bonus, and benefits package.
• Exposure to cross-border operations and collaboration with senior leadership across EMEA.
• Opportunities for career development and growth within Alvarez & Marsal’s dynamic ecosystem.