SSO Quality & Process Excellence Manager

Key Responsibilities

Quality Management

• Develop and implement comprehensive quality management systems and procedures to ensure compliance with industry standards, regulations, and customer requirements.
• Establish key quality metrics and performance indicators to measure and track quality performance across all processes and departments.
• Conduct regular audits and inspections to identify areas for improvement and ensure adherence to quality standards.
• Lead investigations into quality issues, root cause analysis, and implementation of corrective and preventive actions.

Process Improvement

• Collaborate with cross-functional teams to identify opportunities for process optimization and efficiency improvements.
• Analyze existing processes and workflows to identify bottlenecks, inefficiencies, and areas for improvement.
• Develop and implement process improvement initiatives, such as Lean Six Sigma methodologies, to streamline operations and enhance productivity.
• Provide guidance and support to teams in implementing process improvements and driving sustainable change.

Training And Development

• Develop and deliver training programs on quality management principles, processes, and tools to enhance staff competency and awareness.
• Provide coaching and mentorship to team members on quality improvement methodologies and best practices.
• Foster a culture of continuous learning and improvement within the organization, promoting employee engagement and empowerment.

Risk Management

• Identify potential risks to quality and operational excellence and develop strategies to mitigate them.
• Implement robust risk management processes to proactively identify, assess, and mitigate risks throughout the organization.
• Monitor and evaluate risk mitigation measures to ensure effectiveness and compliance with regulatory requirements.

Stakeholder Management

• Collaborate with internal stakeholders, including senior management, department heads, and frontline staff, to align quality and process improvement initiatives with organizational goals and objectives.
• Act as a liaison with external stakeholders, such as customers, suppliers, and regulatory agencies, to address quality-related concerns and ensure compliance with contractual requirements

Qualification & Requirements

• A Black belt / Master black belt in Quality with expertise in LEAN / WCM / 6 Sigma projects
• Drive continuous improvement of the procurement shared services to ensure the efficiency of the SSO, Globally
• Good experience in driving change management and Transformation projects will be added advantage.
• Experience of working in a Shared Services Set up , experience into manufacturing setup will be an added advantage but not mandatory.
• Minimum 10 years professional experience including 5 years progressively skills in Quality and Process Management.
• Demonstrated ability to utilize and project a strong sense of internal and external customer service seeking to meet or exceed customer expectations.
• Excellent oral and written communication skills
• Ability to utilize advanced computer skills required including MS Office Suite and the ability to learn and utilize internal applications.
• Bachelor’s Degree in Business Administration / another business-related degree, with an MBA preferred but not mandatory

Benefits

• Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• Culture that pioneers spirit of innovation where our engineering genius drives visible result
• Equal opportunity employment experience that values difference and diversity
• Market competitive compensation and benefits with flexible working arrangements