Senior Manager Market Services Oversight

Key Responsibilities

• Market and Corporation governance – provide oversight and assurance for market and Corporation services on behalf of Operations and the wider Corporation.
• Develop and implement oversight framework to support assurance activities for material third parties operating across the Market.
• Primary focus of oversight activities is on Material third parties, Market Shared Service Providers and designated Critical Third Parties.
• Interpret, respond to and implement global regulatory obligations around material third parties; support business units with operational resilience requirements.
• Represent Lloyd’s and fulfil the duties associated with membership of Governance boards.
• Provide assurance and support on behalf of Lloyd’s to key 3rd party service partners (LIMOSS, Velonetic/DXC)
• Operate as Vendor Manager for critical outsourcing relationships.
• Represent Operational Resilience and Lloyd’s at Steering Groups
• Act as the main Lloyd’s Authorised Contact, collaborating with key stakeholders to ensure strategic decisions are made in line with business outcomes.
• Provide risk management assurance and support to Market and Corporation Controls for Market Services
• Lead regulatory notification process (including global) for material suppliers/outsourcers; support business and key stakeholders with process
• Market and Corporation Relationship and Stakeholder Management and Assurance
• Engagement and alignment with market service providers (DXC, LIMOSS, PPL) and market representatives (LMA, IUA, LIIBA) to assure and align oversight
• Provide technical assurance and system lifecycle oversight to all business areas (e.g. Procurement, HR, Central Finance, Operational Risk)
• Provide SME input and support to Legal during 3rd party contract drafting, i.e. governance and Ops Res schedules
• Resilience Oversight
• Ensures resilience and recovery plans are defined for all market systems/applications and aligns with operational resilience and business continuity requirements.
• Provides oversight and management of agreed resilience testing cycles
• Market System and Service Transition Oversight
• Ensures transition controls and procedures are applied for all deliveries and changes on behalf of Lloyd’s for both Corporation and Market systems

Qualification & Requirements

• 3rd party management
• Change Management and Delivery
• Experience with business operations platforms
• Working collaboratively across multi-party teams and stakeholders to deliver high quality outputs
• Experienced in forming constructive partnerships and mutually beneficial solutions with third parties
• Experience of implementing sustained process and culture change in a business environment
• Adherence to agreed governance processes and procedures
• Track record of achieving high professional standards
• Track record in adopting new ways of working
• Exceptional influencing skills with ability to find compromise when required
• Excellent organisational skills
• Evidence of operating in a complex environment and regulated market environment with multiple stakeholders
• A strategic thinker who is commercially astute and able to shape ideas into actionable plans

Benefits

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility.  Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc).  These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.