Manager – NZ Operations (Policy Owner Services)

Key Responsibilities

• Ensure team processes all policy change requests received as per stipulated requirements.
• To monitor the productivity and workflow of team members to ensure team operating efficiency.
• Ensure that team member is competent to meet the service benchmarks & accountable for team quality, turnaround time and productivity
• Recruit, train and develop team members to achieve highest potential, including identify, groom successor(s) and to drive 100% participation in team engagement.
• Complete Management Reporting within agreed timeline & produce management reports for management information.
• To drive a culture of meritocracy consistently within the team.
• Strengthen & manage working relationship with all stakeholders.
• To drive team engagements and develop strategies to continuously improve team performance
• Ability to drive and implement different initiatives within the team.
• Performs other responsibilities and duties periodically assigned by superior to meet operational and/or other requirements.

Qualification & Requirements

• Minimum 7 to 8 years working experience with 4-5 years in Life Insurance industry exposure
• Minimum 4 years in supervisory level experience
• Strong team management
• Strong problem-solving skill and data analytical skills
• Effective communications skills
• Proficient in written and spoken English
• Proficient in Microsoft Office tools
• Must be willing to follow/observe said geographical country’s working hours and public holidays.

Benefits

No information available.