Principal, Member Vendor Relationships

Key Responsibilities

• Foster and maintain strong strategic relationships across the vendors that provide member services and critical operations.
• Ensure third-party governance is conducted in accordance with the AustralianSuper Third Party Management Framework including oversight and management of the relevant Member third party service providers.
• Services are delivered in accordance with agreed terms and service issues addressed promptly.
• Change management is controlled across the vendor service chain.
• Ensure the relationship managers develop and maintain strong relationships with key vendors to ensure the delivery of high-quality services.
• Provide the strategic overlay to ensure the vendor service chain consistently meets the Fund strategic goals.
• Ensure vendor performance is monitored against agreed-upon metrics and service levels.
• Ensure the performance of the end-to-end service chain is within the Fund’s tolerances

Qualification & Requirements

•  At least 10 years’ experience in Supply Chain Management or similar field where multiple vendors are part of the service value chain. Experience in the financial services industry is highly desirable.
• Strong proven analytical and problem-solving skills
• Ability to set a clear vision and inspire teams across different functions to work towards common goals.
• Strong negotiation, communication, and interpersonal skills. Ability to manage multiple vendors and projects simultaneously. Proficiency in contract management and performance monitoring tools.
• Proficiency in fostering a collaborative environment where team members from various departments can work together seamlessly.
• Strong analytical skills to identify issues and develop innovative solutions to solve problems.
• Flexibility to adapt to changing circumstances and new challenges.
• Ability to manage and resolve conflicts that may arise between different functional areas and delivery partners ensuring outcomes are achieved.
• Understanding of the technical tools and systems used within the organization to streamline processes and improve efficiency.
• Ensuring that the shared services model aligns with and supports the overall customer experience and satisfaction.
• Ability to think strategically and see how parts interact with the whole (i.e. big picture thinking, across people systems, process & data) so that shared services can successfully support the broader business objectives.
• Australian or New Zealand citizenship or Australian permanent residency status is required.

Benefits

No information available.