HR Operations Lead

Key Responsibilities

• Enhance and streamline onboarding and offboarding processes to ensure compliance and a seamless transition.
• Lead the implementation and updates of HR Information Systems (HRIS), ensuring data accuracy and system optimization.
• Establish a 1st and 2nd line HR support system for consistent global HR services.
• Ensure the accuracy of HR records and compliance with employment laws across all jurisdictions.
• Lead continuous improvement initiatives to enhance HR Operations capabilities and user experience.
• Develop and maintain a comprehensive HR knowledge base to support self-service and improve efficiency.
• Implement and manage a robust case management system to track and resolve HR inquiries effectively.
• Conduct regular audits of HR processes and systems to ensure compliance and identify areas for improvement.

Qualification & Requirements

• Bachelor’s degree in human resources, Business Administration, or related field; master’s degree preferred
• 8+ years of experience in HR shared services, with at least 2 years in a leadership role
• Proven track record in managing global HR services operations
• Strong knowledge of HR best practices, policies, and global regulations
• Proficiency in HRIS systems (e.g., Workday, SAP SuccessFactors)
• Excellent project management and problem-solving skills
• Outstanding communication and interpersonal abilities, with experience working in multicultural environments
• Strong analytical and data-driven decision-making skills
• Experience in implementing and managing outsourcing partnerships
• SHRM or HRCI certification preferred.

Benefits

No information available.