Change Readiness Manager, MassMutual Global Business Services

Key Responsibilities

This role will be responsible for developing, executing and influencing strategies to build and increase buy-in and executive/senior leadership support for change. The individual will lead a team of matrixed Change Agents. This leader will apply expert knowledge and a variety of change management concepts, practices and procedures. Additionally, the right candidate will:

• Proactively engage leadership with appropriate readiness and communication plans, problem solving, and goal setting.
• Manage change with confidence and cultivate a network throughout the organization to garner support.
• Promote a culture of collaboration and teamwork across organizational boundaries.
• Guide GBS leadership on change and communications to facilitate business transformation.
• Provide leadership, advice and training to less experienced change and readiness agents.

The Team

The GBS team is responsible for developing, managing and governing MassMutual’s 3rd party labor strategy and any transformation efforts related to 3rd party labor. It is an exciting time to join the team as we are in the building phase of developing a set of capabilities, processes and tools to ensure 3rd party labor supports our GBS and MassMutual strategies. Additionally, this role is responsible for Supply/Demand planning for our GBS entity including capacity and resource management. This role will be responsible for implementing the demand, capacity and resource management processes across the GBS while partnering with key stakeholders in HR, Finance, and the business. This role will drive an integrated variable labor strategy for MassMutual that will support leaders in making long-term decisions which will result in a cost effective, high quality and integrated workforce that enables our business.

The Impact (Responsibilities)

• Strategic Change Management: Develop and implement high-level change management strategies. Utilize advanced change management processes and tools to create a comprehensive strategy that supports the adoption of changes required by the project in alignment with the MassMutual culture.
• Executive Stakeholder Engagement: Engage with GBS leadership and stakeholders outside of GBS to ensure alignment and buy-in for the change initiatives. Foster and maintain strong relationships with key stakeholders across various departments.
• Leadership in Readiness and Communications: Plan, develop, and execute internal communication strategies to ensure all GBS employees are ready, informed and engaged throughout the transition process. This includes working with the communications team to craft clear and compelling messages, managing communication channels, and ensuring timely dissemination of information.
• Training and Development: Oversee the design and delivery of training programs to ensure employees are equipped with the necessary skills and knowledge to adapt to the changes. Provide ongoing support to employees during the transition.
• Performance Monitoring: Track and report on the progress of change and communications activities. Identify and address any issues or resistance to change.
• Continuous Improvement: Identify and implement process improvement opportunities to drive efficiency and effectiveness in change and communications practices.

Qualification & Requirements

Minimum

• Bachelor’s degree, preferably in Business Administration, Organizational Development, or a related field
• 10+ years of experience in change management, with a proven track record of leading large-scale transformation projects

Preferred

• Advanced degree, preferably Masters degree or MBA
• Experience in the financial services industry and prior exposure to Global Business Services
• Strong leadership and project management skills
• Excellent communication and interpersonal skills
• Ability to influence and engage stakeholders at all levels of the organization
• Proficiency in change management methodologies and tools

Benefits

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community.

We offer the benefits you’d expect, like:

• Medical
• Dental
• 401(k); and
• Generous vacation time

But we also offer ones you might not expect, like:

• Three paid days for volunteering
• a $1,250 annual Well-Being Wallet
• and up to 320 hours of caregiver leave.

Paid Time-Of

• In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers ‘take care’ time to care for yourself or someone you love— whether for physical illness or mental health.

Health & Well-being

• In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1250 per year for eligible expenses supporting mental, physical, and financial well-being.

Financial Well-being

• In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

• MassMutual offers generous maternity and paternal leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines ‘loved ones’). In addition, we 0ffer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

Giving Back

• MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual foundation matches employee donation dollars to eligible nonprofit organizations up to $5000 annually.

Commuter Benefits

• MassMutual offers a qualified commuter program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.