Director, Customer Subrogation

Director, Customer Subrogation
Avis Budget Group

United States, Virginia, Virginia Beach

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Salary

$137,000 - $208,000 Per Year

Rank

Director

Responsibility

Functional Tower Lead

Scope

Regional

Workplace

100% in office

Functions

Finance

HR

IT

Procurement

Supply Chain

Reports to

Vice President, ABG Shared Services

Level

N-2

Travel Max:

0%

Posting Date

12-13-2024

Description

Reporting to Vice President, ABG Shared Services, this role will lead our Customer Subrogation organization which includes the ABG vehicle damage claims process, salvage processing, post repair order creation processing and collections, tolls and violations oversight and collections, and impound and repossession fee collections.

Director, Customer Subrogation

Key Responsibilities

  • Develop and build a high performing organization with strong employee engagement including coaching and mentoring of direct reports
  • Obtain a best-in-class cost structure by codifying best practices, enabling decisions through technology, and democratizing data for visibility and accountability
  • Achieve subrogation billing and cash recovery targets across multiple brands and locations in the US
  • Drive innovation through partnerships with our IT and data analytics team to improve customer experience, improve collection rates and reduce expense targets
  • Lead strategic initiatives including vendor negotiations, technology rollouts and other collections and cost optimization opportunities
  • Develop dashboards and reporting to share real-time visibility on subrogation initiatives, including KPIs and financial metrics

Qualification & Requirements

  • Bachelor’s degree in Business Administration, Finance, or a related field.
  • Minimum of 5 years of managerial experience in a relevant role, demonstrating leadership and team-building skills.
  • Proven experience in supplier relations and managing strategic partnerships.
  • Strong understanding of subrogation processes claims management, and collections.
  • Excellent analytical skills with the ability to translate data into actionable insights.
  • Exceptional communication and interpersonal skills to collaborate effectively across various teams and departments.
  • Demonstrated ability to drive innovation and optimize performance in a fast-paced environment.
  • Proficient in using technology and data analytics tools to enhance operational efficiency.

Benefits

  • Paid time off
  • 401K retirement plan with company matched contributions
  • Access to Medical, Dental, Vision, Life and Disability insurance
  • Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
  • Contribute up to $260 as a tax free benefit for public transportation or parking expenses
  • Employee discounts, including discounted prices on purchase of Avis / Budget cars
  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Company Profile

Avis Budget Group
Industry

Travel Arrangements

Revenue

$3.48B

Employees

21,250

Fortune 500 Rank

#345

Global 500 Rank

NA

View Company Profile