Senior Collections Manager

Key Responsibilities

• Manage Collections Process: Oversee the end-to-end collections process, ensuring timely and effective recovery of outstanding receivables.
• Team Leadership: Lead and mentor a team of collections specialists, providing guidance and support to achieve departmental goals.
• Customer Relations: Maintain and enhance relationships with global customers, addressing any issues or disputes promptly and professionally.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) to identify trends and areas for improvement.
• Compliance: Ensure all collections activities comply with company policies, industry regulations, and legal requirements.
• Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness of the collections function.
• Reporting: Prepare and present regular reports on collections performance to senior management.
• Collaboration: Work closely with other departments, such as finance, sales, and customer service, to resolve issues and improve overall customer satisfaction.

Working hours: 2-10 PM

Qualification & Requirements

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Experience: Minimum of 7 years of experience in collections management, preferably within a global or multinational company. 3+ years of experience managing a team.
• Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in collections software and ERP systems.
  • Analytical and problem-solving abilities.
  • Knowledge of industry regulations and compliance standards.
  • Ability to work in a fast-paced, dynamic environment.
• Language: Proficiency in English; additional languages are a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.
• The chance to work with a global team and make a significant impact on the company’s success.