Sr Group Operations Manager

Key Responsibilities

The responsibilities of the incumbent will include the following:

Delivery Management

• Manage the delivery from Team India across the large group.
• Supporting day to day relationship management and communications with business partners at various levels of the organization
• To build a positive and productive working relationship with NFRR Global stake holders, for better team engagement and growth
• To lead the GBS NTCO-TRCG team and ensuring the team processes and deliveries are carried out in a timely and accurate manner

Process Management

• To facilitate the GBS teams to critically review current processes for effectiveness, quality and simplification
• To identifying new processes, areas of improvement, process challenges to increase productivity, reduce costs or improve time management.
• To oversee process implementation and also monitor and measure the benefits post implementation
• Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution
• To promote & implement best practices and adherence to Bank compliance policies

Risk Management

• To perform periodic risk assessment and evaluation of the GBS NFRR Function: Analyzing and evaluating current risks, identifying potential risks and comparing with criteria defined by the bank
• Assess control environment, Key Risk Indicators and the Control mechanisms for the TR and assist them with mitigating risks
• Lead efforts to design and implement Reporting controls
• Active, routine engagement with internal risk and control functions to ensure information sharing across risk types

• Support delivery teams on Regulatory query management and Audit management.

People Responsibilities

• Team leadership & people management
• Create an engaged and happy team with high employee satisfaction indexes
• Plan the career progression and support the growth of the team
• To empower employees by offering constructive feedback, encouraging skill-building and learning opportunities
• To assess staffing needs, supervise and evaluate the team members on a periodic basis

Strategic Responsibilities

• Design and execution of strategic initiatives and the business case developments
• To support and drive the development of the role of our India team locally and globally
• Focus on Operational Excellence to make the processes more efficient
• Leverage the position and identify opportunities and best practices across business to influence stronger delivery from India
• To align team goals, processes and resource allocation accordance with the vision and strategy of the bank
• To provide inputs and support to the senior leadership in framing & driving the strategy locally & globally

Change Management

• Ensure changes in laws and regulations are evaluated for impact to relevant reports, plan for implementation of change is developed and tracked.
• Identify change implementation risks and ensure those are signed off by the respective stakeholders

Qualification & Requirements

Qualifications

• CA or people with MBA from premier schools would be preferred

Experience

• Experience Range: 20+ years of Experience
• Experienced Techno Functionalist with a Tech degree backed up by MBA from good institutes.
• Demonstrated Experience of running Technology teams and Operations Groups in prior roles
• Ability to understand the reporting regulations from a breadth and depth perspective. Should be able to connect the dots on how new regulations / or changes to existing regulations impact the operating model

Foundational Skills

• Competencies/ Technical Skills
  • Thorough understanding of Global Markets products.
  • Experience & Understanding of Global Markets area with varied experience across asset classes and functions.
  • Evolving area. Thought leadership needed to drive the operating model.
  • Should have led large scale functions like Trade Control and/or Regulatory Reporting for large investment banks
  • Expertise in driving Data Management to drive evolution of Data Quality Control
  • Understanding & Experience in Data Query Tools like Alteryx / SQL is a huge plus
  • Ability to build good working rapport with Global stakeholders and drive the team to help meet global goals
    • Understanding global priorities of global TRCG and aligning local objectives with the global objectives
    • Understanding of the functional risk and add value globally by helping mitigate these risks
  • Demonstrated Capability of managing large teams with large sub teams over 5+ years
  • Experience in managing delivery on large scale transformation programs
  • Excellent Communication Skills

Desired Skills

• Strong analytical and fact-based decision making Ability to meaningfully Analyze and report complex data for enterprise and reporting

Work Timings: 12:30 pm to 9:30 pm IST

Benefits

Physical Wellness

• Our competitive and flexible health and insurance benefits support maintaining a healthy lifestyle and managing health care costs. Get access to quality health and insurance benefits, with the option to join wellness programs and resources, such as annual health screenings and our Global Get Active! Challenge.
• Talk to a board-certified doctor or mental health specialist by phone or video anytime, anywhere with Teladoc Health, if enrolled in a national bank medical plan.
• Access to a Family Support program that offers expert preconception, pregnancy, adoption, fertility, infancy, egg freezing, surrogacy, postpartum and pediatric support at no cost to parents and future moms and dads enrolled in a national bank medical plan.
• Access to everything from cancer and menopause support programs, to a health resource that combines a smart app with live, personalized support to help teammates meet their health and wellness goals.

Emotional Wellness

• When life gets challenging, employees have access to our Employee Assistance Program (EAP), which provides unlimited, confidential, free 24/7 phone access to counseling specialists for employees and anyone in their household, as well as 12 free in-person confidential sessions per issue annually.
• No-cost mindfulness apps and ongoing mindfulness training for teammates.
• Virtual mental health consultations via Teladoc Health (for those aged 13 and older).
• Access to our unique Life Event Services (LES) team, which provides personalized support and connection to the right resources for crises events, domestic violence, survivor support, transgender and gender identity matters and other important issues and life events.
• Industry-leading leave of 26 weeks for new parents — 16 weeks of which are fully paid for eligible teammates. Back-up child and adult care is available when regular arrangements aren’t available.
• Eligible employees have access to paid vacation, sick and personal time off as well as paid sabbaticals that reward longevity with the company.
• Paid bereavement leave of 20 days across the globe for full-time employees who lose a spouse, partner or child.
• A robust volunteer program with paid time off — up to two hours per week — during work hours, with manager approval to support your community.

Financial Wellness

• Employees looking to further their education can receive up to $7,500 per year in tuition assistance when pursuing job-related courses, degrees and professional certifications.