Director – Network and End User Infrastructure and Operations

Key Responsibilities

While no two days are likely to be the same, your typical responsibilities will include:

• Manage the tech infrastructure needs of the McDonald’s in India , including network operations, data storage, cybersecurity, and user support, ensuring reliable and secure services.
• Partner with McDonald’s in India teams to align tech services with their operational requirements, providing tailored infrastructure solutions and ongoing support.
• Develop tech performance metrics and monitor McDonald’s in India infrastructure services, using insights from McDonald’s in India team’s feedback to drive continuous service improvements.
• Oversee day-to-day technology management within the McDonald’s in India , addressing technical issues, managing system maintenance, and implementing standardized processes to enhance service quality.
• Collaborate with McDonald’s in India teams to identify tech needs, planning infrastructure upgrades or enhancements that support McDonald’s India operations and business growth.
• Design, implement, and manage the technology infrastructure strategy to support McDonald’s India operational and strategic goals, ensuring scalability and alignment with global tech standards.
• Ensure compliance with technology security policies and practices, implementing robust cybersecurity measures to protect McDonald’s India data and infrastructure.
• Oversee tech infrastructure projects, including budgeting, planning, and implementation, ensuring timely delivery and adherence to best practices.

Qualification & Requirements

Who we are looking for:

• 15+ years of work experience in tech infrastructure management, preferably in a shared service center (SSC) environment.
• A degree in Computer Science, Information Technology, or a related field (e.g., B.Tech, M.Tech). Certifications in tech infrastructure management (e.g., ITIL, CCNA, or equivalent) are highly desirable.
• Strong technical knowledge of infrastructure components, including networks, servers, cloud services, and cybersecurity.
• Proven experience in tech project management, including budgeting, planning, and implementing infrastructure projects.
• Excellent problem-solving and analytical skills to diagnose and resolve complex technical issues quickly and effectively.
• Strong leadership and team management skills, with experience in building and developing high-performing tech teams.
• Effective communication and collaboration skills to work with cross-functional teams and align tech services with business needs.
• Proficiency in performance monitoring and data analysis to optimize infrastructure services and align them with McDonald’s India and regional/business needs.

Benefits

No information available.