Head of Application Support Billing
Stadtwerke Augsburg
Europe, Germany, Bavaria, Augsburg
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Salary
Rank
Director
Responsibility
Process Roles
Scope
Regional
Workplace
100% in office
Functions
Finance
IT
Reports to
Level
N-3
Travel Max:
0%
Posting Date
11-21-2024
Description
Become part of the energy and mobility transition and make your individual contribution as a manager (m/f/d) to supply your city with clean energy, green mobility and pure drinking water!
Key Responsibilities
- You lead the competence team for application support for billing (8-12 employees) and develop team structures and processes, especially in the areas of billing, market communication, meter reading and customer service
- You support the team in their day-to-day business and enable them in the areas of tariffing, customizing, testing, requirement documentation and ticket processing
- You act as an interface between business users and IT development, coordinate external service providers and ensure the quality and speed of implementation
- You develop the reporting system further and define KPIs for performance measurement and quality monitoring
- You continuously improve and develop workflows in accordance with legal requirements, in collaboration with specialist and IT teams
- You promote the further development and training of team members and build up quality management
- You manage and prioritize incoming tickets (1st level support)
- You carry out market analyses, maintain contacts with associations and evaluate new technologies and processes
Qualification & Requirements
- You have successfully completed a degree in energy management, IT or a comparable STEM subject
- Alternatively, you have completed commercial vocational training with relevant professional experience
- You have solid experience in the use of process optimization methods
- You have already gained extensive experience in requirements management, test management and process optimization
- You have a high IT affinity, ideally with knowledge of SAP IS-U, as well as organizational skills and the ability to work in a team
- You already have experience in managing or leading a team, be it as a team leader (m/f/d), project manager (m/f/d) or in a similar role
- Structured action and analytical thinking skills are among your strengths
- You are familiar with change management and can react flexibly to different approaches and escalations
Benefits
- A crisis-proof job at one of the largest employers in the region
- The possibility of flexible working hours through flexitime models and mobile working
- A wide range of services such as childcare and social counseling to support personal and family needs
- An attractive employer-financed company pension from the Bayerische Versorgungskammer as well as a subsidy for private pension provision
- Affordable employee tariffs such as the AVV company subscription (“Jobticket”), the Deutschlandticket Job for swa employees, a swa car sharing employee tariff and JobRad bicycle leasing
- Free use of public transport on all lines of the Augsburg Transport Company
- Discounts on electricity (240 euros / year including VAT) and heat (200 euros / year including VAT)
- The opportunity for professional development through professional qualification offers
- Employee sports programs, numerous sporting events and company parties
- Familial corporate culture with a strong swa-we-feeling
Company Profile
Stadtwerke Augsburg
Industry
Utilities
Revenue
$409.5M
Employees
2,028
Fortune 500 Rank
NA
Global 500 Rank
NA
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