Service Delivery Manager – U.S. Citizenship Required

Key Responsibilities

• Oversee all task order deliverables for the assigned Federal agencies, including the Agency Cutover Plan and SELC documentation
• Conduct SELC gate reviews, including preparation of all documentation and client coordination
• Support budgeting and resource planning for Agency cutovers, including level of effort estimates, hardware, software, and cloud costs.
• Maintain a detailed project schedule of Agency activities and regularly provide inputs to the projects Integrated Master Schedule (IMS)
• Ensures compliance with program task schedules and deliverables
• Understand and demonstrate the purpose of the DHS program, working closely with the training, governance and organizational change management SMEs to tailor materials and activities to individual Agency needs
• Identify, develop and implement processes to improve scheduling and coordination efforts in delivering the services associated with the associated tasks for the assigned group or agency
• Participate in roadmap and innovation sessions to provide input to the shared services roadmap
• Lead and participate in meetings and discussions to serve as the central point of contact for the client
• Provide weekly status updates (e.g., weekly issues, process improvements, implementation updates, project status updates, program performance, risks)

Qualification & Requirements

Required Qualifications To Be Successful In This Role

• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.
• 5-8 years of experience in managing IT or security related project
• Knowledge and experience leading IT implementations
• Experience working directly with government clients in a consultative relationship
• Experience using Microsoft Project and understanding of critical path analysis of schedules
• Ability to establish working relations at all organizational levels and demonstrate ability to diplomatically and effectively deal with government officials and program office stakeholders
• Experience successfully conducting government SELC gate reviews
• Ability to balance and prioritize many diverse tasks at once
• Ability to manage in a matrixed environment, utilizing a mix of dedicated and shared resources

Desired qualifications/non-essential skills required:

• Ability to establish operational objectives and work plans for the respective agencies and delegate assignments to subordinates.
• Experience with shared services

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Discounts…