Senior Collections Manager

Key Responsibilities

• Reimagine, monitor, and create (if necessary) collection strategies in Oracle
• Ensure adoption of transformed processes and technology through change strategies and deployment methods
• Mentor and coach the Collections team with a focus on up-skilling staff at all levels.
• Collaborate with the Billing Account Support Services (BASS) Team, Billing, and when required, Operations and FP&A
• Provide exceptional customer service skills
• Monitor relevant KPI’s for the Collections process and develop action plans to constantly improve them
• Actively participate in process improvement
• Establish and maintain strong relationships with valued internal stakeholders as well as clients

Qualification & Requirements

• Bachelor’s degree in business related field is required.
• 7-10 years of experience in Collections is required.
• Ability to seek out and design processes based on strategic objectives, breaking elements down into manageable components
• Experience in a shared services environment is preferred.
• 5 or more experience with SOX compliance is required.
• Knowledge of ASC 606 is preferred.
• 7-10 years of experience in JD Edwards, Oracle, SAP or similar ERP systems
• Six Sigma is preferred.
• Proficiency in MS Office Suite
• Strong written and verbal communication skills
• Strong leadership and mentorship skills.

Benefits

Team members gain health benefits, retirement and financial benefits, and additional perks such as workman’s compensation and paid holidays.