Manager, Product Management – Technical

Key Responsibilities

• Setting the vision and direction for sets of features
• Leading individual contributors who are conceptualizing the one-to-two year view of how the platform product portfolio solves business and customer needs
• Exhibiting expertise across multiple platform products and builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results
• Diving deep into the work of you team and identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them
• Continuously monitoring feature development and associated defects at the platform product level as well as runtime operational metrics for in market capabilities
• Developing and communicates team vision that supports the broader organizational vision
• Making trade-off decisions as required and contributing to organizational planning
• Managing escalations, assess the alternative to resolve (path to green) and builds a plan for resolution
• Engaging with product manager to identify key platform product issues; solicits feedback on platform product roadmap
• Leveraging data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
• Overseeing team-wide product operations, leads junior Product Owners who may own individual components, and coordinates team-wide improvement goals

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Qualification & Requirements

• 5-7 years of experience in product management and/or product development with 2-3 years of experience managing a team.
• Knowledge of Open Banking, Consumer Payments, Payments in general is a plus.
• Global or multi-national business experience strongly preferred along with highly developed multi-cultural sensitivity
• Ability to work with globally diverse team across different time zones
• Superior analytical and problem-solving skills
• Ability to structure, manage, and coordinate several complex workstreams with multiple stakeholders
• Self-motivated and ability to work independently (and with ambiguity) while operating within a team environment
• Ability to challenge established views and assumptions at all levels and facilitate/lead discussions & debates
• Strong interpersonal and leadership skills to influence and build credibility, team oriented, collaborative, diplomatic, and flexible
• Personal presence and ability to clearly communicate compelling messages to senior management and business partners
• Strong oral & written communication and presentation skills, including communicating thoughts, ideas, and solutions logically in oral and written form
• Excellent listening skills and facilitating /guiding senior executives/colleagues
• Experience leading /motivating and managing teams and mentoring other colleagues
• Undergraduate degree with 10+ years of experience. MBA preferred

Benefits

Workplace Flexibility

At Mastercard, we value and support flexibility as part of our hybrid workplace where every employee can do their best work with our customers and each other, it’s the Mastercard Way.

We are committed to finding the right balance of flexibility and in-person collaboration and we know that when we work side-by-side, we build community, develop creative solutions, increase efficiency, and deepen our sense of urgency.

Wellbeing benefits

Setting you up for success. When you feel well, you live well – both professionally and personally. Get access to best-in-class inclusive wellbeing programs and resources to help you be your best self.

Wellbeing benefits also include:

• Corporate athletic program
• Fitness reimbursement
• Company-wide meeting-free days
• and more!

Family benefits

Mastercard offers a wide range of family benefits including, but not limited to:

• Parental leave with a minimum of 16 weeks of paid leave for new parents through birth, adoption, or newly placed foster child
• Financial assistance for adoption, surrogacy, and/or fertility
• Employee assistance fund
• Bereavement leave
• Dependent scholarships
• Travel assistance
• Family short-term counseling

Volunteer incentives

Charitable matching, Volunteer Rewards Program, and Five Paid Volunteer Days are just some of the many benefits we offer to support our employees’ passions. Volunteer efforts are an important part of our culture.

Financial benefits

Our employees can take advantage of our generous matching contribution of 10% of base pay each year by participating in their local retirement program. The company matching contributions are 100% vested from day one!

Additionally, we also offer tuition assistance where we’ll reimburse you for professional certification courses, as well as undergraduate and graduate courses.

Recognizing You

Mastercard offers Recognizing You globally—it’s our peer-to-peer recognition program that enables us to celebrate the big and small wins every day, and to express gratitude for the great work we do. Recognition at Mastercard is linked to the behaviors that celebrate and reinforce our culture, The Mastercard Way. ​​​​

Vacation Time Off

Our generous time off policies allow you to relax, rest and recharge. Our leave plans allow you to unplug and reset.