O2C Manager
Unspecified
APAC/Oceania, Malaysia, Johor Baharu
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Salary
$27,404 - $38,366 Per Year
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Hybrid
Functions
Finance
Reports to
Level
N-3
Travel Max:
0%
Posting Date
11-05-2024
Description
About The Client
A global MNC.
Key Responsibilities
- Lead the development and upkeep of SLAs and charging mechanisms, maintaining regular engagement with Business Unit stakeholders to ensure alignment.
- Establish consistent reporting (monthly and ad-hoc) and ensure all outputs meet SSC and Business Unit requirements.
- Monitor service delivery, addressing failed SLAs promptly, and ensure timely, accurate reporting, including Power BI maintenance.
- Drive continuous improvement, manage team performance, and support team morale, motivation, and career growth.
- Allocate resources effectively, balance workloads, and lead stakeholder governance meetings.
- Oversee shared services activities like service catalogues, SOPs, customer surveys, and ServiceNow management
Qualification & Requirements
- Qualifications: Degree in Finance/Accounting or related field, or professional certifications (ACCA, CPA).
- Experience: 5-7 years in relevant roles, with 2+ years in a supervisory role; Shared Services and large organization experience preferred.
- Skills: Expertise in SLA management, contracts, reporting, and business process improvement.
- Technical Proficiency: SAP, Power BI, Microsoft Office.
- Communication: Excellent verbal and written English.
- Competencies: Strong team leadership, negotiation, commercial acumen, and relationship management abilities.
- Able to work in Johor. (MUST HAVE)
Benefits
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- A world-class training program in financial services.
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
Company Profile
Unspecified
Industry
Unspecified
Revenue
Employees
Fortune 500 Rank
NA
Global 500 Rank
NA
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