Manager HR Service Center

Key Responsibilities

• Oversee and manage stakeholder-centric operations for HRSC function.
• Collaborate with stakeholders across HR functions in various geographies to understand their requirements & identify opportunities for service enhancement.
• Drive operational excellence by partnering with CD team in implementing best practices, process improvements, and automation initiatives.
• Manage internal and external governance for HRSC processes.
• Partner with respective COE leads to ensure compliance with relevant laws, regulations and internal policies in all HRSC activities.
• Identify and mitigate potential risks related to HRSC delivery.
• Collaborate with CD team and associated stakeholders to define service level agreements (SLAs), performance metrics, and KPIs for HRSC operations.
• Ensure accurate and timely delivery of HR services to meet established SLAs.
• Manage stakeholder escalations and SLA breaches.
• Establishes, develops, and maintains critical customer relationships to anticipate, plan, address and resolve complex escalated issues.
• Partner with PMO and CD team to manage transition process from one project to another, ensuring that all transitions are smooth and efficient.
• Define and monitor key performance indicators (KPIs) to track the performance of HRSC and drive continuous improvement efforts.
• Prepare regular reports and presentations for stakeholders, highlighting operational performance, key achievements, and areas for improvement.
• Lead, mentor, and develop a team of HR professionals across shifts and different time-zones to deliver high-quality HRSC services.
• Foster a culture of customer focus, excellence, collaboration, quality and continuous improvement within the team.

Qualification & Requirements

Skills And Competencies

• Proven experience in managing HR shared services operations across geographies and working in matrix relationships.
• Strong understanding of HR shared services processes, best practices, and industry trends.
• Demonstrated ability to drive process improvements and operational efficiency.
• Change agent with experience leading and successfully driving change.
• Good understanding of audit process and quality control.
• Excellent transition management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Knowledge of relevant software and technologies used in HR shared services operations.
• Exceptional stakeholder management and relationship-building skills.
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.

Minimum

• Bachelor’s degree in business administration, commerce, finance, HR, or a related field.
• Master’s degree in business administration, commerce, finance or HR is preferred.
• 15+ years of relevant work experience with at least 5+ years in a managerial role within global HR shared services.

What Makes You Eligible

• Experience working in a multi-function delivery in a shared services center with an MNC Org.
• Be willing to travel up to 20% international travel.
• Work in our Bangalore office. Willingness to cover and oversee Asia and EMEA shifts. Manage employees across shifts and time-zones.

Benefits

Compensation

Our competitive financial benefits help you plan for your future, reward performance, and offer peace of mind throughout every stage in life:

• Competitive compensation
• Annual Bonus
• RSU Awards
• Retirement and Savings Programs

Financial Wellbeing

Our financial wellbeing programs enable you to become an AMD shareholder, help you plan for retirement, and support you and your family in preparing for the unexpected:

• Employee Stock Purchase Program (ESPP)
• Retirement and Savings Plans
• Life Insurance & Survivor Income Benefits

Time Off

Ensuring AMDers get time to rest and recharge is important to us, and we strive to make sure you have the flexibility to do so by offering various time off options:

• Paid Vacation
• Paid Holidays
• Company Recharge Days
• Paid Parental Leave
• Additional Leaves

Health & Wellness

Our programs focus on knowledge and prevention when it comes to your mind and body — by being proactive about our health, we can be ready with tools to cover us before, during, and after health needs arise.

• Comprehensive health plans
• Free confidential counseling
• Fitness center access (certain locations)
• Employee discounts
• Complimentary research and referral services for virtually any need

Family

AMD understands that family is at the heart of our employees’ lives, and we offer programs and support for every step along the way

• Adoption/Surrogacy Benefits
• Additional time off
• Life insurance & Survivor Benefits
• Backup child, elderly and pet care (US only)
• Research and referral services for ongoing care of a loved one

Perks

Benefits at AMD also provide you with opportunities for career growth, to connect with others, support your community, and much more!

• Matching Gift Program
• Volunteer Rewards Program
• Learning and Development Programs
• Employee Resource Groups
• Go Green Programs
• AMD Discounts