Sr. Manager of People Services
United States, Illinois, Chicago
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Salary
$146,610 - $207,700 Per Year
Rank
Senior Manager
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
Hybrid
Functions
Customer Service
HR
IT
Reports to
Level
N-2
Travel Max:
0%
Posting Date
12-16-2024
Description
We are hiring a Senior Manager of People Services on our People Operations team. As our Sr. Manager of People Services, you will be responsible for overseeing the daily operations of the People Services team, ensuring that employees receive timely, accurate and high-quality support for their people-related inquiries and needs.
Key Responsibilities
- Reporting and Metrics: Develop and maintain key performance indicators (KPIs) and metrics to measure the effectiveness of the People Services function. Provide regular reports to stakeholders and partners on service levels, employee satisfaction, and areas for improvement.
- Technology Management: Oversee the use of HR systems and tools within People Services. Work with IT and HR Technology teams to ensure that technology supports service delivery goals and is user-friendly for employees.
- Employee Communication: Serve as a point of contact for escalated employee issues that require additional support or intervention. Communicate effectively with employees at all levels to resolve concerns and provide information.
- Collaboration: Partner with other People functions in the Centers of Excellence, such as Recruiting, Employee Relations, Total Rewards to ensure a seamless and integrated employee experience. Work with stakeholders to scope work that can be supported by People Services for short term and long term projects and initiatives.
- Continuous Learning: Stay informed about industry trends, best practices, and changes in employment laws that could impact People Services. Share knowledge with the team and make adjustments to service delivery as needed.
- Change Management: Partner with cross-functional teams including Centers of Excellence on maintaining the knowledge base including building out training and resource materials.
Qualification & Requirements
- Between 5-7 years of experience in human resources, customer service or related field, with at least 3 years in a supervisory role.
- Experience managing an HR service center or working in a shared services environment is required.
- Strong leadership and team management skills.
- Demonstrated experience using data and analytics to inform KPIs and SLAs.
- Proficiency in Workday to drive data management and audit efforts across the organization.
- Experience in utilizing service delivery platforms such as ServiceNow or Moveworks.
- Knowledge of HR policies, procedures and legal requirements.
- Expertise in leveraging ticket management tools such as JIRA to track requests and create workflows for optimized service delivery.
Benefits
- A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
- Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Take Care of Yourself Days
- 1% of your time off to support local community organizations of your choice
- Mental health support with therapy and coaching through Modern Health
- 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
- Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
Company Profile
Industry
Financial Services
Revenue
$1.3B
Employees
1,300
Fortune 500 Rank
NA
Global 500 Rank
NA
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