HR Shared Service Manager (EMEA)
NCR Voyix
APAC/Oceania, Philippines, Metro Cebu
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Salary
$124,720 - $157,480 Per Year
Rank
Senior Manager
Responsibility
Site Lead
Scope
Regional
Workplace
100% in office
Functions
HR
Reports to
Level
N-2
Travel Max:
0%
Posting Date
10-15-2024
Description
Position is responsible for ensuring the EMEA HR Shared Service Team deliver an excellent employee experience, supporting employee and manager queries and a timely and thorough manner.
Key Responsibilities
- Ensures that team is able to provide day-to-day support to managers and employees including queue monitoring, reassignment of cases and simple escalations.
- Ensures team SLAs/KPIs for timeliness measures and accuracy measures are met; including facilitation of audits for HR cases and transactions.
- Provide day-to-day escalation support for manager and employees in resolving standard enquiries/ exemption cases.
- Conducts in-depth data collection, checking and analysis; to help manage, plan, and improve service delivery activities and results.
- Maintain an ongoing communication with HR stakeholders, managers and employees, which facilitates clarity of process, policy and administration.
- Respond to escalated enquiries/issues regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.
- Position interacts with managers, prospective candidates and employees via e-mail, web requests, live chat and phone.
- Maintain ongoing communication with managers and employees, to capture changes in policy or process and facilitate timely updates to Knowledge base, and team is kept up to date.
- Advocates a knowledge centered support philosophy and shared service scope growth, working with HR stakeholders to transfer activities into the shared service and facilitate documentation of process documents, knowledge review and improvement – considering the employee experience at the center of the review.
- Participate in continuous improvement of processes, tools and reports. Takes the lead on projects or initiatives.
- Team management will include recruiting and onboarding employees, training and coaching; KPI and SLA management and reporting; workload balancing; performance management and offboarding of employees.
Qualification & Requirements
- 5+ Years in HR Shared Service Management position
- Experience of Workday and ServiceNow are essential
- Experience of remote team management
- Full competence in Microsoft Office products
- Ability to interpret and report data accurately to drive decision making
- Adaptable and agile mindset
- Continuous improvement experience
Benefits
- Insurance, Health & Wellness
- Financial & Retirement
- Family & Parenting
- Vacation & Time Off
- Professional Support
- Other Perks & Discounts…
Company Profile
NCR Voyix
Industry
Software Development
Revenue
$3.83B
Employees
15,500
Fortune 500 Rank
#770
Global 500 Rank
NA
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