Head of Business Systems & Services, Shared Resource Center

Key Responsibilities

Leadership & Management

• Lead the build-up and scale of the IT Business Services SRC at Hyderabad, India reporting to, and in coordination with the Global Head of Business Applications and Data system in Fremont, CA.
• Provide the leadership in driving best-in-class processes around application design, delivery and support services for our Business and Data systems.
• Engage with the functional teams to understand the functional capability requirements, bringing the business process and technical experience to drive a solution set that enables the system capability.
• Provide the functional SOX, SDLC and change control process leadership working closely with the governance team.

Application Design and Delivery

• Plan, design, develop and deliver programs on time, on-budget and with high-quality.
• Optimize the process to enable speed and agility of delivery.
• Bring the domain experience both from business process and technology to design and drive optimal solution set.
• Keep the application stack current, in line with the vendor upgrade and patches.

Support Services

• Establish a level 1 and level 2 support services construct that can quickly triage and get the services back online based on the severity of the issue and pre-defined SLA.
• Lead process improvements to optimize our support services and drive quality related feedback into the delivery process.
• Support time-sensitive events like month-end and qtr.-end close processes.

Human Resources & Development

• Foster a positive and collaborative work environment that encourages teamwork, innovation, and continuous learning.
• Develop and implement training and development programs to enhance the skills and capabilities of the workforce.
• Manage staffing levels, recruitment, and retention strategies to ensure optimal resourcing and spending.

Qualification & Requirements

• Bachelor’s degree in computer science, or a related field. An advanced degree (MBA or equivalent) is preferred.
• Minimum of 20 years of experience in Application Development, Delivery, Support in preferably a multi-national manufacturing and supply chain company.
• Proven experience in building and successfully managing a similar shared-services construct.
• Strong technical background in one or more key applications like ERP (preferably NetSuite), Salesforce, MuleSoft, Supply Chain planning and execution systems, MES/Manufacturing systems etc.
• Good understanding of key business processes like Order-to-Cash, Procure-to-pay, record-to-report, Design through build processes, etc.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.

Benefits

No information available.