Sr. Manager, Scaled Operations, PV Global Scaled Services
Prime Video & Amazon Studios
APAC/Oceania, India, Chennai
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
$121,192 Per Year
Rank
Senior Manager
Responsibility
Process Roles
Scope
Global
Workplace
100% in office
Functions
Customer Service
IT
Reports to
Level
N-1
Travel Max:
25%
Posting Date
02-04-2024
Description
The Global Scaled Services team (GSS) at Prime Video is an operationally-driven team of designers, producers, QA specialists and operations managers responsible for creating and delivering high volumes of digital assets. GSS is seeking for a Senior Manager, for Global Operations based in Chennai, India, who can help the team drive and improve operational key performance indicators, process efficiency, reduce defects, and deliver financial savings through continuous improvement projects. The Senior Manager will manage a large group of operation leaders and associates and will set the vision and direction for the team that will support and promote the goals of the Global Scaled Services.
Key Responsibilities
- Maintain and improve process, KPIs and operational standards within Global Scaled Services and internal stakeholders and promote a positive health and safety culture on site.
- Overall direction, coordination, and evaluation of GSS operations functions, including full accountability for setting and achieving operational goals, strategic planning, analysis and set up business plans via Process Improvement opportunities and activities.
- Business analysis and partnership across Amazon Prime Video and Studios leaders to develop new operating opportunities.
- Leverage ideas of Operations Managers, Program Managers and Team Leaders to source and nurture creative improvement plans for the control center and take proactive steps to ensure that best practices are shared across the entire operations.
- Be a Subject-Matter Expert on larger processes and activities within Prime Video/Studios with the goal to develop the management and improve the processes and assume an active role in contingency management.
Qualification & Requirements
- 2+ years of Amazon experience.
- 7+ years of management experience involving 10 or more internal/external customers.
- Experience defining operational requirements and using data and metrics to determine improvements.
- 7-10 years of post-graduate work experience in a related function or field.
- Experience managing large multi-functional projects, programs, or initiatives.
- Extensive experience breaking down complex problems and setting a vision to simplify, improve, and automate.
- Quantitative and qualitative analytical skills.
- Excellent written and oral communication skills.
- Ability to travel up to 25% time to various facilities in the Amazon network.
- Strong senior operations team leadership experience (scaled/shared services, production or creative environments), in a similar fast-paced environment.
- Goal driven, target orientated, able to step back and look at the bigger picture and long term vision for the department.
Benefits
- Financial success
- Employee health
- Caring for families
- Parental leave
- Other Perks and Benefits…
Company Profile
Prime Video & Amazon Studios
Industry
Entertainment Providers
Revenue
$300M
Employees
2,685
Fortune 500 Rank
NA
Global 500 Rank
NA
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
