Specialist Director, Delivery Lead, FS

Key Responsibilities

• Provide oversight of the execution of Delivery & Operations for FS clients and engagements
• Define the overall strategy and approach for the Delivery & Operations functions as well as management of continuous improvement initiatives
• Accountable for strategic and operational planning to meet short and long-term needs, including projects, processes, and resourcing
• Participate in pre-sales and sales processes by providing input to RFP/proposal materials, oral presentations, delivery pricing, and delivery model
• Engage in solution development/enhancement activities and provide delivery-specific SME support to ensure alignment and consistency
• Offer active coaching, mentoring, and knowledge-sharing with staff to advance their career development
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Qualification & Requirements

• Minimum eight years of recent work experience, including a minimum three years of recent supervisory experience and minimum one year of recent experience in management, operations, delivery, leadership, or similar professional roles; people management experience required
• MBA or an advanced degree from an accredited college or university is preferred; minimum of a Bachelor’s degree is required
• Ability to lead a mid-sized team of entry-level through intermediate-level professionals
• Experience with creating, measuring, and delivering effective and meaningful SLA’s/KPI’s in a client-facing technology service delivery environment; experience in delivering within a shared services, managed services, and/or outsourcing in a Cloud SaaS or Application Maintenance Services domain
• Ability to establish and maintain strong relationships and work effectively at all levels, including executive leadership; capability to influence others and move toward a common vision or goal and the ability to identify program area improvement opportunities and lead implementing improvements
• Be flexible and adaptable with the ability to work in ambiguous situations with problem-solving and root cause identification skills; demonstrated experience providing coaching and mentoring to team members with excellent written and verbal communication skills
• Ability to travel as necessary
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Benefits

In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes:

• A variety of medical and dental plans
• Vision coverage
• Disability and Life insurance
• 401(k) plans
• A robust suite of personal well-being benefits to support your mental health.
• Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year.
• Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.