
Senior Manager, HR Group Shared Services
National University Health System
APAC/Oceania, Singapore
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Salary
$102,000 - $138,000 Per Year

Rank
Senior Manager

Responsibility
Functional Tower Lead

Scope
Regional

Workplace
Hybrid

Functions
HR

Reports to

Level
N-2

Travel Max:
0%

Posting Date
08-25-2024
Description
Your role involves overseeing process efficiency, quality deliverables, customer satisfaction, regulatory & policy compliance, optimal deployment of resources and development of competencies of the teams assigned to you.
Key Responsibilities
- Lead People Services team to provide support to all NUHS institutions in a consistent, accurate and timely manner. This includes areas such as work passes, licensing matters for designated job groups and HR contact channels to service employee queries and requests.
- Lead the office that implements, sustains, and continuously reviews programmes that enhance the service and quality standards of GSS.
- Ensure the services are delivered in compliance with NUHS HR policies and Singapore legislation requirements.
- Ensure that GSS service level agreements (SLA) and key performance indicators (KPIs) are consistently met, reviewed and revised when appropriate.
- Analyse, suggest, design and implement work processes and system enhancements to continuously fine-tune the quality of work performed by GSS. This may be within the immediate scope or the wider GSS scope and may involve the need to influence and convince multiple stakeholders to adopt the designed solutions.
- Manage the performance, competencies and morale of the team, coach the team members so that they could continuously improve on service delivery and the handling of complex issues independently.
- Actively participate in GSS strategy development and drive change management in GSS when organisational changes are introduced.
- Represent GSS as the key point of liaison for the assigned NUHS institution on matters relating to GSS service delivery and implementation.
- Any other duties deemed reasonable and necessary by the business.
Qualification & Requirements
- Degree in Human Resource or Business-related qualification.
- At least 12 years of HR experience of which 8 years are HR Operations experience and with in-depth knowledge of Singapore work pass statutory requirements.
- Minimum 8 years’ experience in people-manager role and has directly managed onsite resources.
- Prior experience in managing HR case management solutions and HR hotline will be an added advantage.
- Able to lead a team to achieve work targets and objectives.
- Able to identify, drive and see through the implementation of work improvement projects.
- Able to think on your feet, work on complex issues and problem solve effectively.
- Interested in exploring technological system solutions.
- Able to manage high volumes, work under tight timelines and respond positively to changing priorities.
- Able to work effectively with all levels and collaborate with stakeholders across NUHS.
- Organised, meticulous and proactive.
- Open to changes in job portfolio within HR Group Shared Services due to re-organisation, resource allocation re-prioritisation and demonstrated strengths and growth potential.
Benefits
- Family & Parenting
- Financial & Retirement
- Insurance, Health & Wellness
- Other Perks & Discounts…
Company Profile

National University Health System
Industry
Hospitals and Healthcare
Revenue
$228.2M
Employees
5,930
Fortune 500 Rank
NA
Global 500 Rank
NA
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