Senior Manager Business Operations

Key Responsibilities

• To enhance the efficiency of EM operations, providing clear support to the Sales Team to boost productivity.
• Managing client Business Review (BR) for the entire EM.
• Managing Accounts Receivable (AR) for the entire EM.
• Monitoring and managing Service Levels, including demand forecasts for the entire EM
• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Provide interpretation and explanation on sales administration/support policies and procedures
• Prepare and compile submission of individual sales achievement to ensure accurate and successful processing of incentive
• Produce and monitor regular sales reports and statistics on a daily, weekly and monthly basis
• Execute daily sales administration activities (e.g. customer price maintenance, order taking and
• submission, shipment tracking) in accordance to agreed service level standards
• Coordinate with sales and marketing team to provide support on general administrative activities (e.g. office admin, SAP maintenance and lodging)
• Recommend improvements or process enhancement to improve team productivity and cost efficiency
• Work closely with internal departments to gather information and resolve issues affecting sales.

Qualification & Requirements

Functional skills and knowledge:

• Cascade team/function goals to ensure goals are clearly communicated
• Manage and oversee team’s delivery of team/function goals to drive execution against goals set
• Drive and manage learning and development of the team in branches
• Demonstrate sound knowledge and understanding of the business and industry
• Proven track record in managing teams within a shared service environment
• Proven team management skills with knowledge of SAP accounting applications
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken
• Willing to travel to Sabah and Sarawak

Education:

Degree in Sales/Marketing, or related fields

Work experience:

• Minimum eight to ten years’ experience in a similar role
• Minimum three to five years’ experience in a managerial capacity

Benefits

As a services company, people are our greatest asset. It is their last-mile dedication, can-do attitude and passion that drives the long-term success of our business. At DKSH, we believe in investing in our people.

Total rewards
The reward system in DKSH consists of both monetary and non-monetary programs which are carefully designed to reward and recognize your contributions fundamental to achieving excellence and our continuous business success.

Our total rewards program encompasses not only market- and performance-oriented compensation packages and competitive benefits programs. In addition you can enjoy extensive personal and professional growth opportunities in a highly diversified, dynamic and empowering environment. At DKSH, we believe that continuous learning and development opportunities, dynamic career progression, recognition of excellence and performance management are very important components alongside remuneration.

People development
Empowering our people to drive the long-term growth of our business and their own career, while making a positive difference, is our promise.

From your first step into DKSH, you are offered the chance to take on new challenges within your role. This includes on-the-job training where you get to work on a range of portfolios across various locations and learning about our clients and customers.

Within your career milestones with us, you are encouraged to acquire a greater depth of knowledge and skills. This may involve working on a global project, holding various responsibilities within the same team or in a new one and/or assuming cross-border assignments. The options available are dependent on the areas you wish to pursue and the direction in which you want to steer your career.

In addition, the DKSH Fantree Academy, our own in-house training and development center, provides a broad series of programs to develop the capabilities of our employees.

Conversations about your development objectives take place with your superior. This covers what is expected of you, where you need to be, how to get there as well as longer-term career goals. Regular, constructive and focused feedback is also shared with you to look into your strengths and areas to further build on as a part of your development journey at DKSH.

We bring together a diverse pool of talents and create an environment of continuous learning and personal development to help you realize your potential.