Senior Director, Global HR Delivery Center

Key Responsibilities

• Develop and execute a strategic plan for HR Delivery Center function that aligns with the overall HR & Organizational strategy.
• Partner with the HR Leadership Team (HRLT), corporate functions and divisions to build the delivery center teams to support HR and HARMAN employees globally.
• Drive initiatives to improve HR service delivery, efficiency, and effectiveness.
• Develop and manage the budget for HR delivery center and partner with finance for annual financial planning activities.
• Oversee day-to-day operations of the HR Delivery Center team, which may include HR operations, administration, and some HR Technology processes.
• Ensure compliance with HR policies, regulations and best practices across multiple countries and regions.
• Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure the effectiveness of HR services.
• Build and lead a high-performing HR delivery center team.
• Provide coaching, mentoring and professional development opportunities for team members.
• Foster a culture of collaboration, excellence, and quality within the department.
• Evaluate and implement HR technology enhancements within Workday working closely with our HR Technology leader and Digital teams and identify automation or digital improvements to enhance service delivery.
• Chairs joint governance forums with the CHRO and senior Business Leadership too ensure transparency in service delivery operations, performance, and cost.
• Establishes, develops, and maintains critical customer relationships to anticipate, plan, address and resolve complex escalated issues.
• Stay up to date on HR trends and best practices for process or technology improvement opportunities.

Qualification & Requirements

What You Need

• Bachelor’s degree in Human Resources, Management, Business or other related fields
• Minimum 10 years’ leadership experience in operational delivery with at least 3-5 years HR experience
• Working knowledge of multiple Human Resource disciplines, including compensation practices, organization development, change management, employee relations, diversity, and others.
• Strong business and commercial acumen with appreciation for the connection between talent propositions and business results
• Experience in planning and executing large-scale transformation initiatives from the envisioning stage through to implementation.
• Execution and operational excellence with deep experience and skills in driving cost, quality, and business outcomes.
• Demonstrated aptitude to seek external best practices, industry research and benchmarking to identify and prioritize new sources of value.
• Demonstrated progressive leadership skills in developing high- performing teams.
• Ability to define and communicate annual goals and develop action plans needed for accomplishing plans.
• Ability to present data and recommendations in a meaningful way.
• Articulate, confident and fluent communication skills.
• Experience working directly with senior business executives in an advisory capacity.
• Strong interpersonal skills across multiple regions and cultures.

What is Nice to Have

• Experience building or operating a multi function delivery or shared services center

What Makes You Eligible

• Be willing to travel up to 20% international travel
• Work in our Bangalore office, hybrid model

Benefits

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• An inclusive and diverse work environment that fosters and encourages professional and personal development