Head – Shared Services

Key Responsibilities

• Provide strategic leadership for the Shared Services team, aligning with the overall business goals.
• Develop and implement policies, procedures, and programs that support the organization’s mission and vision.
• Oversee the delivery of Shared Services to internal clients, ensuring high-quality and timely support.
• Optimize Shared Services processes to enhance efficiency, effectiveness, and employee satisfaction.
• Lead the recruitment and onboarding processes, ensuring the acquisition of top talent.
• Develop and implement strategies for talent retention, career development, and succession planning.
• Provide guidance on employee relations matters, ensuring a positive and inclusive work environment.
• Address and resolve complex employee issues and conflicts in a fair and timely manner
• Ensure compliance with relevant labor laws, regulations, and industry standards.
• Mitigate HR and administrative risks through proactive identification and resolution.
• Oversee performance management processes, including goal setting, feedback, and performance reviews.
• Implement strategies to drive a high-performance culture within the organization.
• Manage administrative functions such as facilities management, travel coordination, and vendor relationships.
• Ensure the smooth functioning of day-to-day administrative operations.
• Develop and manage the HR and Admin Shared Services budget, ensuring cost-effectiveness and resource optimization.

Qualification & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree is a plus
• Proven experience of 15+ years in Shared Services (HR, Admin, IT, Finance, Client Services) roles within the BPO Healthcare industry.
• Strong knowledge of BPO Healthcare operations, compliance requirements, and industry best practices.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to think strategically and execute operational plans effectively.
• Experience in managing large teams and driving organizational change initiatives.

Benefits

No information available.