Head of Business Operations
Spot Insurance
United States, Texas, Austin
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Salary
Rank
Director
Responsibility
Head of SS/GBS
Scope
Regional
Workplace
Fully remote
Functions
Finance
Reports to
Level
0
Travel Max:
100%
Posting Date
07-28-2023
Description
This position is responsible for fully supporting the CRO/COO in planning, directing, and overseeing operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organizations. This role is pivotal in directly influencing the leadership team of Spot and employees at large. Additionally, this role is responsible for building the DNA for critical operational systems, foundational shared services and culture that supports delivering repeatable and reliable outcomes. He/she/they will also push the organization to balance effectiveness and efficiency to optimize velocity across the organization and drive Spot forward with Strategic Planning across all levels of the organization.
A Typical Day Looks Like
- Problem solving whatever is on fire that day
- Checking in with team leads to ensure they have what they need and obstacles are moved
- Analyzing metrics and data on the health of the organization to make recommendations on efficiency gains
- Defining / implementing a new process and/or tool for collaboration/efficiency
- Mentoring someone in the company who may need a little nudge
- Meeting with stakeholders to align on OKRs, identifying gaps and highlighting risks to CRO/COO
- Identifying roadblocks with internal teams and resolving as needed
- Identifying when, where and how to escalate issues to SLT
- Meeting with multiple teams to understand requirements and helping document and communicate them across the organization
Key Responsibilities
- Work closely with CRO/COO to lead and execute strategic initiatives
- Collaborate across teams to communicate strategic plans with internal stakeholders and adjust priorities according to feedback and company objectives
- Develop and monitor key success metrics and operational processes to mature the state of the business
- Support the CRO/COO in defining annual and quarterly business goals across the company
- Plan and facilitate leadership meetings (weekly, quarterly offsites)
- Develop & refine Spot’s Operating System, the key tools, framework and processes across the business; including the establishment of key shared services that reduce touchpoints and friction
- Ensure that initiatives remain aligned to the set priorities and OKRs
- Define, implement and review policies and guidelines for the company for optimization, looking for continuous improvement while balancing right-sized processes
- Project manage critical initiatives and serve as the primary point of contact to drive cross-functional and organizational alignment
- Drive innovative process improvements through identifying gaps or opportunities, designing proposed changes, and developing processes to drive business efficiencies
Qualification & Requirements
- Motivating and leading teams gets you out of bed in the morning
- Solving for rapid growth inspires you
- You are intellectually agile; a strategic thinker who can think deeply and quantitatively to solve problems
- Collaboration is core to who you are
- You say it like it is
- Building the DNA of a company energizes you daily
- Helping teams navigate business needs and prioritization is your happy place
- You enjoy breaking apart situations and finding ways to create order
- You understand the importance of metrics and helping teams understand why they are important
- Frameworks excite you, creating structure is your jam
- Holding people and teams accountable is important to you
- Jumping in to help on special projects and collaborating across teams is something you enjoy, variety keeps you on your toes
- Understanding the 50,000 ft view and what’s happening on the ground is your jam
Things You Might Brag About
- You’re unflappable, cool as a cucumber….pressure is your jam
- You’re just as productive working from home as you are in an office
- Defining meaningful change in an archaic industry lights your fire
- You’re a strategic thinker and know when to dive in deep and when to fly high
- You love mentoring your team and ensuring they have the right tools and autonomy to be successful
- You take initiative, anticipate needs and problems
- You can take a lot of inputs and synthesize quickly, easily into clear outputs
- You understand big ideas and small facts and how they marry together
Benefits
Company Profile
Spot Insurance
Industry
Insurance
Revenue
$60.8M
Employees
71
Fortune 500 Rank
NA
Global 500 Rank
NA
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