Director, Shared Services Technology

Key Responsibilities

• Oversees Workday, UKG Dimensions, Beeline/Utmost, and Cority platforms and all HR technology operations while continuously evaluating them according to established goals.
• Collaborates with SST Technology leadership team to develop overarching technology roadmap to align with organizational goals.
• Manages team responsible for planned work and operational day-to-day support for Workday, UKG Dimensions, Beeline/Utmost and Cority and other technology as needed.
• Develops and maintains strong relationships with technology vendor partners while regularly assessing their performance, addressing issues and escalations appropriately.
• Ensures effective implementation of technology within budget and scope of resources.
• Devising and establishing policies and standard operating procedures to support the implementation of platforms, systems and technology strategies.
• Analyze the business requirements of all departments to determine their technology needs.
• Identify the need for upgrades, configurations, modules or new systems.  Work with stakeholders to ensure successful IT integration.
• Develop and maintain strong relationships with SaaS vendors and business/Lean-on partners, acting as the primary point of contact.  Assists with contract negotiation, ensuring favorable terms, pricing, and service level agreements (SLAs).
• Directs or conducts the analysis of related Saa Systems /Platforms   develop solutions and provide support in meeting the business and operating objectives of Christiana Care.
• Conducts periodic operational reviews to identify HR customer service improvement opportunities or HR best management practices that can be adapted to the Christiana Care.
• Directs the preparation and monitoring of the Shared Services Technology annual budget.
• Provides support and cooperation to other departments in the use of HR systems and sharing information that supports the strategic objectives of Christiana Care.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Computer Science, HR Management, or related field required Seven years of IT management experience of SaaS platform vendors and Enterprise applications
• Five years’ experience managing highly functional IT support teams supporting business critical systems
• Five years of project management experience.
• Workday experience a plus
• UKG Dimensions experience a plus
• Ten or more years of progressive leadership experience can be substituted for bachelor’s degree

Benefits

ChristianaCare offers an annual incentive bonus and a collegial space where innovation is valued. We offer incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching. Fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
Our medical/dental/vision benefits are available to our caregivers on their first day of employment! And we offer two different mechanisms toward planning for your retirement, a 403(b) and a defined contribution plan.

ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers.  As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.