Director, Shared Services

Key Responsibilities

• Elevating your team’s performance and skills to meet the needs of our operations, while always ensuring the well-being, engagement, and development of your teammates
• Leading the development and maintenance of performance reports for our operating teams
• Leading the review, analysis, and development of data-driven insights that elevate our operating teams’ quality and performance through manual processes and product development
• Leading the development of tactical processes that enable the accomplishment of strategic objectives
• Partnering with operating teams to implement processes and program-related plans that improve experience, performance, and quality
• Partnering with our Product team on the tactical implementation of new product features and systems
• Partnering with our Decision Intelligence team to deep-dive insights and build high-impact solutions
• Developing and refining our Learning & Development objectives and strategy to accomplish them
• Partnering with cross-functional leaders to ensure Learning and development objectives are accomplished by their teams and that communication channels are maintained to share feedback, questions, and concerns
• Leading strategic projects that create outsized impacts on the organization across functional teamsPrioritizing, communicating, and coordinating the execution of cross-functional projects across operations

Qualification & Requirements

• Demonstrated passion for driving operational change that improves efficiency and teammate engagement
• 12+ years of progressive experience in operating, consulting, and/or finance roles, including team leadership
• Expertise in SQL and Excel/Google Sheets (will be tested during the interview process)
• Demonstrated track record of continuous improvement and improved operating team performance
• First principles approach to building and implementing processes, working directly with frontline teammates
• Analytical rigor and ability to communicate complex issues in clear, succinct, and digestible ways
• Strategic acumen that enables the development of tactical-level changes to support strategic objectives
• Ability to communicate effectively across all levels of the organization and build trust
• Experience working directly with and/or leading Learning & Development teams
• Deep passion for identifying gaps in understanding and building solutions to improve
• Strong commitment to cross-functional partnership as the means to successfully build improvements

Benefits

The starting salary for this role is $185,000. The actual salary is dependent upon many factors, such as education, experience, and skills. The pay range is subject to the discretion of the Company.

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.

Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.