Director, Sales Operations, Manila Shared Services

Key Responsibilities

Sales Strategy and Planning:

• Work closely with senior management to develop sales strategies, set sales targets, and establish performance metrics.

Sales Process Optimization

• Oversee the design and implementation of efficient sales processes, from lead generation to deal closure and post-sales support.
• Continuously monitor and improve sales processes to enhance productivity and reduce operational inefficiencies.
• Implement and maintain sales automation tools and CRM systems to streamline workflows and enhance data-driven decision-making.

Forecasting And Reporting On Shared Services Utilization

• Develop accurate reports to forecast and aid in resource allocation and planning.

Sales Training And Enablement

• Coordinate sales training initiatives to equip the team with the necessary skills and knowledge to excel in their roles.
• Collaborate with leadership to identify training needs and design relevant programs accordingly.

Stakeholder Management

• Foster strong relationships with cross-functional teams to support seamless collaboration.
• Provide regular updates and insights to the senior director of MSS , participating in strategic discussions and decision-making processes.

Compliance And Quality Assurance

• Ensure compliance with company policies, industry regulations, and ethical sales practices.
• Implement quality assurance measures to uphold high standards in sales operations.

Qualification & Requirements

• Bachelor’s degree in Business Administration, Sales, or a related field. MBA or relevant postgraduate degree is a plus.
• Proven experience (usually 8+ years) in sales operations, with at least 3 years in a leadership role.
• Demonstrated success in driving sales process optimization.
• Experience in managing shared services teams and providing effective coaching and mentoring.
• Strong analytical skills and the ability to interpret data to make informed decisions.
• Proficiency in using CRM systems and sales automation tools.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

Benefits