Director, People Solutions

Key Responsibilities

• Hero Support team: our first level of support for employees located in Berlin. Supporting policies, contracts, queries and all kind of people initiatives;
• Global Hero Support functions: international hiring and remote employees support;
• Global Mobility: support the Global Mobility team on immigration, relocation, visa and other mobility related topics;
• Onboarding Experience: we onboard 100+ Heroes to our team and provide an inspiring first week to all of them;
• Global support for people technology queries. Supporting 25.000 employees globally with any Tier 1 query related to systems, mainly Workday;
• Lead a team of 20+ professionals with 5 direct reports;
• Drive People Operations and Culture initiatives globally around the different support functions in the team;
• Lead and/or support future global initiatives related to process improvements or shared services set-up;
• Support the onboarding of new companies into the Delivery Hero people systems and support model.

Qualification & Requirements

• 8+ years industry experience in People Operations/ HR working in Hi-Tech/ E-commerce/ Online industry;
• Excellent organizational and leadership skills;
• A business acumen partnered with attention to the human element
• Demonstrated track record of developing effective relationships across the organization;
• High knowledge of human resources processes and best practices;
• Strong technical HR knowledge – Workday and/or other HCM solutions;
• Fluency in English, other languages are considered a plus.

Nice To Have

• Good working knowledge of European employment laws
• Experience in setting up shared service models across multiple regions.

Benefits