Director – Omnichannel Vendor Governance

Key Responsibilities

• Establish a robust governance structure to ensure the successful delivery of GCO services via our third parties
• Ensure on time deliveries as per SLA and oversee the end-to-end project delivery process across all results through third party vendors
• Work with the Omnichannel delivery model project team on the third-party Request for Proposal (RFP), chip in to the selection process and enrol the selected supplier(s) into our delivery ecosystem
• Work with the selected supplier to establish new ways of working, drive innovation and associated governance for the new GCO Omnichannel services
• Work with our third-party partners to drive continuous improvement, productivity initiatives
• Ensure third party vendors comply to key AZ processes, code of conduct policies and are audit ready
• Partner with the Omnichannel Process Excellence Director to understand demand for GCO services and ensure we have the right third-party capacity to deliver that demand
• Work closely with the Leads from GCO internal team to ensure similar SLAs, KPIs, Governance standards are in place for both the teams
• Implement and complete the operational processes to optimally run our US business, including, but not limited to the DLOP budgeting process, Print Management, onboarding of agencies.

Qualification & Requirements

• A minimum of 7 years’ experience associated with supporting large organizations in a role associated with operations delivery
• A demonstrated ability serving in Operational function within a Healthcare/Pharmaceutical company.
• Experience of handling and getting the best out of third-party partners
• Knowledge of Omnichannel enabling technology platforms and how they are leveraged to enable various aspects of a customer experience
• Experience leading a cross-functional team of resources that working towards a common objective
• Proven experience working to understand and evaluate complex business processes and driving process optimization initiatives.
• Ability to build positive relationships and influence collaborators in teams spanning Strategy, Analytics, Operations, and Technology.
• Ability to lead multiple projects running in parallel.
• Project management experience including risk mitigation and planning
• Ability to inspire change
• Oral and written fluency in Business English

• Upbeat, self-motivated, positive standout colleague

Preferred

• Advanced Degree or equivalent experience in a relevant field
• 5+ years’ experience serving in an Operational function within a Healthcare/Pharmaceutical company
• Hands-on experience working with tools including Jira and Smartsheet

Skills and Competencies:

• Process-oriented and data-minded
• Supplier relationship management (SRM)
• Collaboration
• Critical Thinking
• Proven Communication skills
• Energetic, self-motivated
• Proven problem solving skills
• Leading/Influence without authority
• Work Management tools
• Project Management

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Discounts…