Director, Business Services and Development
Manulife
Americas, Canada, Ontario, Waterloo
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Salary
$123,487 - $129,641 Per Year
Rank
Director
Responsibility
Site Lead
Scope
Regional
Workplace
Hybrid
Functions
Finance
IT
Legal
Reports to
AVP in Operations
Level
N-2
Travel Max:
0%
Posting Date
05-05-2024
Description
The BSD Director is responsible for providing strategic leadership and oversight of operational and support functions in Bank Operations. This role requires strong business and technical acumen and has a heavy focus on people leadership, coaching and development, business analysis, agile delivery, business readiness, stakeholder support, process improvement and operational risk and controls.
Key Responsibilities
- Lead a team of managers and business consultants who enable the Bank and Operations to support production and deliver on strategic objectives and OKRs (Objectives and Key Results)
- Build a high performing team with a strong focus on engagement, accountability, development and delivery demonstrating a solution based mindset
- Provide support to stakeholders with business readiness for initiatives, day to day operational support and business analysis for initiatives
- Develop and implement strategic plans and initiatives in alignment to the Bank and Operations’ goals and OKRs.
- Identify opportunities to streamline business processes to improve experience, effectiveness and/or reduce costs
- Develop, drive and monitor BSD KPI’s and OKRs for Operations to deliver the right outcomes
- Ensure compliance with all risk and regulatory initiatives and timelines for Bank Operations
- Collaborate, communicate and build relationships with matrix teams including Bank Operations, Finance, IT, Risk, Compliance and Delivery to drive outcomes and partner to resolve issues
- Be accountable for business functions that include business analysis, production support, Operational support for annual regulatory initiatives such as tax and dormant account processes, operational reporting, Bank systems access, forms, knowledge management, process improvement, business readiness and process and customer journey mapping
- Ensure strong coordination and communication with partner teams
Qualification & Requirements
- 3-5 years of experience in a senior leadership position, providing coaching, mentoring, and fostering career development
- University degree or equivalent work experience
- You are an experienced, sought-after leader with a proven track record of attracting talent, motivating teams to deliver and driving employee engagement.
- You have an action bias – you see an issue or problem and you own it
- You have strong execution ability, and you are able to see the big picture and remove impediments to deliver
- You lean into challenges and work with urgency
- You are authentic, not afraid to share your humanity to your team and peers
- You are customer first focused – you act as their voice inside the organization
- You hold yourself and others accountable – you make it happen, you own it and you find solutions
- You enjoy supporting other teams/partners with problems and bringing groups together to tackle issues
- You have excellent relationship and stakeholder management skills – you build trust
- You consider operational risks and ensure effective controls are in place for your team
- You are a master communicator – You have experience with technology and can translate technical information into plain business language
- You are resilient, adaptable to change and lead others through change
- You learn fast. You pick up new ideas, concepts, technologies, and tools easily
- You are familiar with Agile principles, continuous improvement and Lean methodologies
- The project management, analysis and/or support professions aren’t new to you. You’ve spent 3 years or more growing your knowledge, skills, decision-making and experience in this line of work
- You are a strategic thinker with the ability to think conceptually beyond day-to-day business realities and to consider downstream impacts and can coach your team to do the same
- You have a proven ability to collaborate and negotiate with various stakeholders with competing priorities, you bring your best-self during challenging times and interactions
- You’re comfortable driving solution progress forward – even when your team doesn’t have all the answers yet
Benefits
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Company Profile
Manulife
Industry
Insurance
Revenue
$13.19B
Employees
40,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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