Associate Director, Data Operations

Key Responsibilities

• Delivery of payments processing & reconciliation on all IQVIA 3rd party payment agent engagements
• Business partnering with all internal & external stakeholders
• Leadership responsibilities to the Data Operations team of Managers, Supervisors and Analysts. Ability to integrate & bring together different teams into shared objectives & enhance services.
• Mentorship and development of the Data Operations team, ensuring multiple subject matter experts and establishing a knowledge share environment
• Scaling the Data Operations team to deliver in a Global team environment through a period of high growth.
• Develops & delivers on strategic plans for large scale initiatives, large customers and new products
• Process governance & responsibility to continually enhance processes & efficiencies
• Ensure key controls are in place & successful
• Determines the required headcount and skills required to perform the functions of the department
• Establish and maintain an environment for development of processes and works with support to minimize manual effort required to process files
• Coordinates with the Payments Management team on the onboarding of new clients and daily operations
• Either directly or by representative, participates in sponsor kick-off meetings to communicate data management approach
• Process governance
• Performs other duties as assigned

Qualification & Requirements

• 5+ years of management experience preferred;
• 5+ years of prior experience in a related field such as site payments, data processing, data management, business process automation
• Client relations experience preferred;
• Prior experience at a biotechnology company, CRO, pharmaceutical company or other organization supporting research activities in a financial or data management / analysis capacity preferred

Benefits

Health & well-being

– Medical, dental and vision coverage
– Telemedicine
– Critical illness coverage
– Prescription coverage
– Disability, accidental death, pet and life insurance
– Employee Assistance Programs
– Mental health support
– Well-being programs and events

Flexibility & time off

– Flexible work environment
– Time off for leisure, personal time and corporate holidays
-Parental leave for birth or adoption
-Paid leave for other life matters (i.e., illness, bereavement, jury duty, military service, etc.)

Learning & development

– Training systems
– AI talent marketplace tool
– Leadership training programs
– Employee recognition programs
– Mentorship programs
– Service awards
– Tuition reimbursement

Community engagement

– Paid volunteer day
– Donation matching
– Employee resource groups
– Office events
– Environmental commitments
– UN Global Impact member

Financial planning

– Retirement and savings plans
– Identity theft protection
– Commuter benefits