The Head of Customer Service is responsible for overseeing all aspects of the customer service department, ensuring efficient and effective operations, strategic planning, and high levels of customer satisfaction. This role involves developing policies, overseeing daily operations, providing leadership to the entire department, including Operations, Quality Assurance, and Training, and ensuring escalated issues are resolved […]
Head of Human Resources – MA
We are seeking a highly experienced and dynamic HR Director to join our client’s BPO organization. The HR Director will play a key role in shaping and executing our HR strategy while ensuring that our people management practices align with the organization’s goals. This position requires someone with a deep understanding of BPO operations and […]
