Customer Service

GBS Global Careline Lead

As part of a large‑scale global transformation, a world‑leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world‑class standards. To support this journey, we are seeking an GBS Global Careline Lead. The GBS Global Careline Lead operates within Global Business Services (GBS) and is responsible for leading […]

Head of Shared Services (Spanish)

Interested in Head of Shared Services (Spanish) jobs in Bulgaria? You’re in the right place. Executive roles in Bulgaria’s professional-services sector are expanding as multinationals give their local centres genuine leadership mandates. These Sofia-based positions are limited in number and highly competitive, rewarding leaders who can scale operations and own regional outcomes.

Vice President – GBS Customer Administration & Operations

We are seeking a VP GBS Customer Admin & Operation to build and lead in scope Quote-to-Cash operations, to ensure reliable and consistent service delivery across all in-scope processes. The role will shape operating model, service scope, governance, and ways of working within GBS. It translates globally defined strategy, processes, and policies into scalable day-to-day […]

Head of Operations & Transformation, Gulf

The Head of Service & Operations is responsible for end-to-end operational delivery across employee benefits and protection solutions, including implementation and onboarding, policy administration, billing, claims, collections and customer service. Products are expected to include, as applicable by market, Group Life, Medical, Dental, Personal Accident, Critical Illness and Group Savings/Benefits, including End-of-Service and gratuity-related solutions. […]

FBS Customer Care Director

FBS – Farmer Business Services is part of Farmers Insurance operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace. We believe that the foundation of […]

Chief, Global Shared Services Centre (GSSC) Operations Support (P)

The Global Shared Services Centre (GSSC) in Manila provides centralized administrative and transactional support to IOM worldwide in the areas of human resources, payroll, finance, and occupational health. Within this structure, the Operations Support ensures the efficient, effective and timely management of resources, strategic business change management, and business improvement and innovation. Under the direct […]

Director of Operations – Collections & Customer Service (APAC)

We are looking for a dynamic and results-driven Director of Operations – Collections & Customer Service (CSR) to lead large-scale operations supporting APAC markets. This leadership role is responsible for driving operational excellence across Collections and Customer Service (Voice and Non-Voice), ensuring exceptional customer experiences while delivering on financial, operational, and client objectives. As a […]

Senior Project Manager, GBS Transformation

This Senior Manager level role will hold a key position within the Capability Center (CC) Strategy and Transformation team.  This role will be responsible for planning and executing assigned projects across our multi-functional CC locations. The role will involve working globally with CC leadership, WBD functional stakeholders and other internal and external (e.g., Talent Acquisition, […]

Director – GBS Business Relationship Management for Building Automation

New Honeywell is embarking on a significant organizational transformation. As a part of this transformation, Honeywell Finance is standing up a Global Business Service (GBS) organization that will span multiple geographies and eventually be responsible for end-to-end finance delivery activities R2R, P2P, and business finance including commercial, ISC, BAP etc.). The Director of GBS Business […]