Customer Service

Director Business Development

ZRS, Canada is currently looking for a Director Business Development, ZRS Canada to provide expert advice to significant customer(s) and/or development of Strategic Business Unit /Shared Service Unit strategic plans to enhance opportunities and reduce business risk.

Senior Director, Product Management – Data Ventures

As a Senior Director, Product Management Horizontal Capabilities you will drive product strategy, roadmap, and business outcomes for the entire set of horizontal capabilities in our B2B portfolio of products , ensuring scalability, consistency and efficiency. Data Ventures exists to unlock the full value of Walmart’s data by developing and productizing B2B data initiatives that […]

Executive Vice President Shared Services / Financial

Reporting to the CEO, the EVP Shared Services will play a critical role in defining, implementing, deploying, and leading the next-generation service model of critical enterprise-wide, customer-facing financial and operational capabilities. Most basically, the mission of Shared Services is to deliver consistent outcomes and high-quality, efficient tools and support that enable RealManage branch staff (specifically, the […]

Senior Manager, GBS – Service Experience

The Kraft Heinz Company (KHC), commonly known as Kraft Heinz, is an American multinational food company formed by the merger of Kraft Foods and H.J. Heinz Company co-headquartered in Chicago and Pittsburgh. Kraft Heinz is the third-largest food and beverage company in North America and the fifth-largest in the world with over $26.0 billion in […]

Senior Manager, Operations Intelligence

You will be instrumental in driving data-informed decision-making within Global Business Services (GBS), focusing on Payment Risk, Customer Service, and cross-functional project impacts. This role requires a strategic thinker who can analyze operational trends in customer interactions and issues, especially on a week-over-week (WoW) basis, identify root causes, and deliver actionable insights to executive leadership. […]

BPO – VP for Operations Shared Services

The Vice President of Quality, Training, Business Excellence, Process Improvement, and Workforce Management will lead multiple strategic functions critical to driving organizational performance, customer satisfaction, operational efficiency, and workforce optimization. This senior leadership role requires a dynamic and results-oriented professional capable of creating and executing innovative strategies, fostering collaboration, and delivering measurable outcomes across multiple […]

Chief Operating Officer

As the new COO, you will support the cross-brand strategy execution and ensure that ASTARRI functions as a strong and efficient shared service center where the business units can benefit from the organization within the following areas: IT, Master data, Compliance & Sustainability, Assembly & Production, Warehouse and Logistics.

Service Manager (HR Shared Services)

Reporting to the Head of HR Operation and Service Management, this role is responsible for leading and managing employee experience, ticketing systems, communication channels, ITIL framework adoption and relevance, service-related processes and performance reporting across the Shared Service business units. Managing development expenses, return on investment and strategy enhancement, this role will lead the Shared Service Strategy, by […]

Chief Administrative Officer

The Chief Administrative Officer (CAO) is an executive leader, entrusted with the comprehensive oversight and management of the organization’s shared service functions, which are foundational to enabling execution in our brands.