Senior Manager, GBS Portfolio & PMO

Key Responsibilities

Portfolio Governance & Strategic Alignment

• Lead the end-to-end governance and execution of the GBS transformation portfolio, ensuring alignment with the GBS vision, enterprise priorities, and S/4HANA roadmap.
• Define, implement, and continuously evolve portfolio governance frameworks and execution standards, including intake, prioritization, business case review, and steering routines, in alignment with GBS leadership direction.
• Maintain enterprise-level visibility into portfolio health, including timelines, interdependencies, risks, and financial and operational impacts.
• Anticipate portfolio-level challenges and dependencies, translating them into data-driven insights and recommendations for GBS leadership.
• Develop and enhance PMO standards, methodologies, tools, and templates to strengthen delivery discipline and consistency across GBS.

Program & Project Oversight

• Oversee complex, cross-functional programs and initiatives spanning Finance, Procurement, Customer Service, HR, Operations, and IT.
• Provide senior-level guidance, problem-solving, and escalation support to program and project managers, particularly for complex or high-risk initiatives.
• Partner with Global Process Owners (GPOs) on stabilization, transition readiness, operating model refinement, and continuous improvement initiatives.
• Ensure project charters, KPIs, benefits, and success criteria are clearly defined, measurable, and consistently applied.
• Provide hands-on project management support as needed during critical phases or escalations.

Executive Reporting & Stakeholder Engagement

• Serve as a key advisor to the Senior Director, GBS and the GBS Leadership Team, providing portfolio-level insight, analysis, and recommendations.
• Prepare executive dashboards, leadership presentations, and portfolio updates with a focus on clarity, outcomes, and decision-relevant information.
• Drive alignment and transparency across global and regional stakeholders, navigating competing priorities in a matrixed environment.
• Influence outcomes through expertise, credibility, and structured communication rather than formal authority.

Resource & Capacity Management

• Maintain visibility into portfolio-level resource demand, capacity constraints, and prioritization needs across regions and functional towers.
• Partner with functional leaders to support informed resourcing and sequencing decisions.
• Provide recommendations to GBS leadership on staffing approaches, sequencing adjustments, or sourcing model considerations to manage risk and accelerate delivery.

Value Realization & Benefits Tracking

• Lead the development and execution of the GBS benefits realization framework, ensuring consistent tracking of financial and operational outcomes.
• Validate and monitor savings, productivity improvements, service enhancements, and risk reduction in partnership with Finance.
• Partner with Finance to ensure benefits are integrated into budgets and forecast cycles.

Risk, Issue & Dependency Management

• Identify portfolio-level risks, root causes, and cross-functional impacts.
• Develop mitigation strategies and surface critical risks to leadership in a timely manner.
• Set expectations for escalation discipline and governance rigor across the portfolio.

PMO Maturity & Capability Development

• Lead efforts to mature the GBS PMO function, advancing consistency, capability, and effectiveness across regions and towers.
• Coach and mentor program managers, project managers, and workstream leads to strengthen delivery capability and judgment.
• Embed continuous improvement practices (Lean, root cause analysis, Kaizen) into portfolio and project execution.
• Promote a culture of accountability, transparency, and operational excellence across the GBS organization.

Additional responsibilities as assigned.

Qualification & Requirements

Education

• Bachelor’s degree required; Master’s preferred (Business, Operations, Finance, Engineering, or related field).

Years and Type of Experience

• 10+ years of experience in portfolio management, PMO leadership, shared services, or business transformation roles.
• Experience supporting GBS or enterprise transformation, ideally within a global, matrixed environment.
• Strong understanding of project and change-management methodologies (PMP, PRINCE2, Agile, Lean Six Sigma).
• Experience working alongside or supporting SAP S/4HANA, ERP transformations, or process redesign initiatives preferred.
• Proven ability to influence senior leadership and drive alignment across diverse stakeholder groups.
• Strong analytical skills with experience in portfolio tools (Power BI, Smartsheet, MS Project, JIRA).

Key Skills, Knowledge, & Capabilities

• Strategic and critical thinking
• Executive presence and communication
• Cross-functional influence and relationship building
• Structured problem-solving and decision making
• High attention to detail with ability to simplify complex information
• Comfort with ambiguity and competing priorities
• Ability to balance long-term vision with day-to-day execution
• Strong leadership, coaching, and collaboration skills

Benefits

No information available.