Director, OTC Transformation – Global Business Services

Key Responsibilities

Governance, Controls & Audit Readiness

• Oversee operational compliance with SOX, internal controls, audit requirements, and enterprise policies.
• Ensure documentation, testing, remediation, and audit readiness activities are completed globally.
• Partner with Internal Controls, Finance, and Audit teams to manage control improvements and mitigate risk.

Process Standardization & Operational Enablement

• Ensure adoption of global OTC processes, policies, and controls.
• Lead change management, training, and communications to support new processes and technologies.
• Partner with operational and BPO leaders to embed improvements and ensure sustained performance.

Performance Management & Continuous Improvement

• Monitor OTC KPIs (DSO, billing quality, dispute cycle times, etc.) and ensure corrective actions are implemented.
• Conduct root cause analyses and collaboration with regions to drive improvement initiatives.

Technology & Digital Enablement

• Support deployment of automation, workflow, analytics, and AI tools aligned to the OTC roadmap.
• Ensure technology solutions align with global process and control requirements.

Governance, Controls & Audit Readiness

• Oversee operational compliance with SOX, internal controls, audit requirements, and enterprise policies.
• Ensure documentation, testing, remediation, and audit readiness activities are completed globally.
• Partner with Internal Controls, Finance, and Audit teams to manage control improvements and mitigate risk.

Qualification & Requirements

Required Qualifications

• Bachelor’s degree in accounting, business, or related field; advanced degree or certifications (CPA, CA, Lean Six Sigma) preferred.
• 10+ years of experience in OTC, finance operations, shared services, or global process transformation.
• Strong experience in audit, including SOX, internal controls, and audit-related processes.
• Demonstrated ability to execute transformation initiatives in global or matrixed environments.
• Strong stakeholder management and influence skills.
• Knowledge of OTC technologies, automation, workflow, and analytics tools.
• Travel: Up to 10%.
• Prefer EST or CST time zone.

Preferred Qualifications

• System implementation, SAP, Oracle preferred.
• Excellent communication, problem‑solving, and execution leadership abilities.
• Detail oriented, organized, and able to work in ambiguous environments.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Critical illness, Accident, and Hospital Indemnity Insurance
• 401(k) Savings Plan
• Health Savings Account
• Leave of Absence Benefits
• Paid Time Off

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.