Director, Process Transformation GBS

Key Responsibilities

Digital Strategy, Automation & System Expertise

• Build and maintain the GBS Digital Roadmap, ensuring alignment with enterprise priorities.
• Identify and drive automation opportunities (RPA, workflow, system optimization, etc,).
• Lead a team of Digital and System Experts responsible for configuration, optimization, and functional support of GBS-relevant systems (Blackline, SmartClose, etc.) and new systems as well.
• Act as the primary interface between GBS and IS for digital initiatives and technology delivery.
• Introduce and pilot new digital capabilities that add value to GBS and the business.

KPI, Analytics & Insights

• Lead the centralized KPI & Analytics capability, ensuring reliable, standardized dashboards.
• Strengthen data governance for operational and performance data whilst ensuring SOX regulatory requirements for financial reporting and controls are met.
• Provide insights that support decision-making, service improvement, and value demonstration.
• Promote a culture of data literacy and data-driven management across GBS.

Change Management & Adoption

• Lead the change management strategy for all GBS projects and digital initiatives.
• Develop communication, engagement, and training programs to ensure adoption.
• Guide project sponsors and stakeholders through transformation journeys.
• Establish repeatable change frameworks to support global rollouts.

Continuous Improvement (CI) Leadership

• Build and lead the Continuous Improvement capability within GBS.
• Drive Lean, standardization, root-cause analysis, and value-stream improvement initiatives.
• Work in strong partnership with Global Business Process Owners (GBPOs) to ensure process governance and scalability.
• Embed CI methodologies to accelerate maturity from Level 2 to Level 4 (Strategic Partner).

Transformation Program Leadership

• Partner closely with PMO, Global Business Process Owners, Operations, the Business and IS to deliver end-to-end transformation.
• Ensure alignment of priorities, resources, timelines, and outcomes.
• Promote harmonization across regions and processes.
• Challenge the status quo and champion modern, digital ways of working.

People Leadership

• Build and develop a high-performing team across system expertise, analytics, CI, and change.
• Define skill development and career paths for digital and transformation roles.
• Promote collaboration, innovation, customer focus, and continuous learning.

Qualification & Requirements

• 8+ Experience coordinating Digital / IS projects with the business or in Transformation or Digital Transformation
• Strong background in digital tools, automation, and system configuration/optimization
• Experience with end-to-end processes (P2P, O2C, R2R, HR services, etc.)
• Proven success in managing global change and transformation programs
• Strong stakeholder management in a complex matrix organization
• Strategic thinking & digital mindset
• Influence and business partnering
• Leadership of multidisciplinary teams
• Data-driven decision making
• Agile execution & adaptability
• Strong communication & change leadership
• Customer and service orientation

Benefits

WHAT WE OFFER:

• Competitive salary with innovative benefit plan
• An Exciting, Diverse and value based working environment
• Award-winning Corporate University offering personal development and training opportunities.